Omar Lamsen
Bachelor Of Science Hotel And Restaurant Management
San Juan Manila
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Telephone Operator /Assistant Waiter
Celebrity Cruises
Miami Florida
03.2022 - 01.2023
- Answering incoming calls from rooms
- Taking orders to the guests
- Place the orders to the kitchen
- Doing breakfast report and send to management team
- Assist waiter for the table
- pick up food from the galley
- help waiter to serve the foods
- clean the table change the table clothes
- wash the glasses
Customer Service Associate, Advisor 1
Concentrix Philippines
Makati
05.2021 - 03.2022
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Offered basic technical support for clients on wide range of company products.
- Processing new applicant for credit cards
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Education
Bachelor of Science - Hotel And Restaurant Management
EARIST
Nagtahan Sampaloc Manila 06.2007 - 03.2011
Skills
Telephone skills
undefinedTimeline
Telephone Operator /Assistant Waiter
Celebrity Cruises
03.2022 - 01.2023
Customer Service Associate, Advisor 1
Concentrix Philippines
05.2021 - 03.2022
Bachelor of Science - Hotel And Restaurant Management
EARIST
06.2007 - 03.2011
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