OMAIMA ANSARI
QUEZON CITY,METRO MANILA
Summary
Experienced Department Head with strong Manpower Recruitment background. Promote growth and team performance with skilled leadership of day-to-day operations and special projects. Forward-thinking and highly responsive to emerging trends affecting department operations and goals.
Overview
12
12
years of professional experience
Work History
Recruitment Head
Grander Employment & Manpower Services Inc
11.2022 - Current
- Assuming overall responsibility for the company's recruitment & processing procedure development function in deploying Workers Overseas
- Streamlined the recruiting process for increased efficiency and better candidate experience.
- Conducted comprehensive candidate assessments using interviews, reference checks, and background screenings to ensure quality hires.
- Collaborated with HR department on workforce planning efforts to anticipate future staffing needs based on business goals.
- Developed strong relationships with hiring managers, understanding their needs and delivering top-notch candidates.
- Set clear performance expectations for recruitment team members and provided consistent feedback on progress toward goals, leading to higher overall team performance levels.
- Managed a high-performing team of recruiters, driving productivity and fostering professional growth opportunities.
- Designed, developed, and implemented successful recruitment process to fill more than 261 vacancies each year.
- Instructed senior leaders on appropriate employee corrective steps.
Customer Service Representative II (US Account)
Teletech Customer Care Management Philippines
04.2022 - 09.2022
- Serves member by providing product and service information and resolving product and service problems
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded proactively and positively to rapid change.
Recruitment Head
Philco Human Resource Services Corp
08.2020 - 03.2022
- Responsible for Marketing and Recruitment of Household Applicants for Kingdom of Saudi Arabia
- Continuously refined recruitment strategies based on industry trends, emerging technologies, and shifting organizational needs, ensuring ongoing alignment with overall business objectives.
- Maintained up-to-date knowledge of employment laws and best practices in talent acquisition, enabling informed strategic decisions related to recruitment activities within the organization.
- Provided coaching on interviewing techniques to hiring managers, enhancing their ability to assess candidate suitability accurately during interviews.
- Hired employees and initiated new hire paperwork process.
- Supported programs by preparing worksheets, gathering communication materials, and coordinating meetings.
Recruitment Head / Welfare Officer
J.A.S Empire International Promotion Inc
10.2017 - 07.2020
- Provides administrative and secretarial support to faculty and administrative staff, including special projects, office work flow, academic support, appointments, correspondence, manuscripts, grant proposals, budgets, data compilation and records control
- Managed caseloads effectively, prioritizing high-risk cases and maintaining accurate documentation for all clients.
- Championed agency-wide initiatives aimed at enhancing service delivery and promoting a culture of continuous improvement within the organization.
- Addressed applicants grievances professionally and efficiently, resolving conflicts and maintaining positive working relationships across the organization.
- De-escalated stressful situations through individual and family crisis interventions.
Recruitment Head
Gold & Green Manpower Management and Development Services Inc
02.2013 - 05.2017
- Streamlined the recruiting process for increased efficiency and better candidate experience.
- Negotiated competitive salary packages with candidates, balancing organizational budget constraints while ensuring candidate satisfaction.
- Conducted comprehensive candidate assessments using interviews, reference checks, and background screenings to ensure quality hires.
- Established partnerships with external vendors, negotiating contracts to provide additional recruitment support when needed at competitive rates.
- Collaborated with HR department on workforce planning efforts to anticipate future staffing needs based on business goals.
- Developed strong relationships with hiring managers, understanding their needs and delivering top-notch candidates.
- Enhanced talent acquisition strategies by implementing innovative recruitment marketing campaigns.
- Set clear performance expectations for recruitment team members and provided consistent feedback on progress toward goals, leading to higher overall team performance levels.
Education
Bachelor of Science - Nursing
St.Dominic Institute
Quezon City03.2013
High School Diploma -
North Fairview High School
Quezon City04.2009
Primary (Elementary) -
North Fairview Elementary School
Quezon City03.2005
Skills
- Operational planning
- Recruitment Marketing
- Candidate Sourcing
- Talent Acquisition
- Workforce Planning
- Onboarding Processes
- Employer Branding
- Interviewing expertise
- Applicant tracking systems proficient
- Interviewing skills
- Social Media Recruiting
- Recruitment Strategies
- Interviewing abilities
- Recruitment planning
- Applicant tracking management
Position
Processing Manager
Trainingsseminars
- 2022 - Continuing Agency Education Program (CAEP) PAMISI
- 2019 - Continuing Agency Education Program (CAEP) JAS EMPIRE INTL PROMOTION
- 2016 - Basic Life Support Renewal (REDCROSS)
- 2015 - Basic Occupational Safety and Health (DOLE)
- 2014 - Continuing Agency Education Program (CAEP)
- 2011- Basic Life Support Licensing (REDCROSS)
- 2011 -Healthcare Services NC II (TESDA)
References
UPON REQUEST
Timeline
Recruitment Head
Grander Employment & Manpower Services Inc
11.2022 - Current
Customer Service Representative II (US Account)
Teletech Customer Care Management Philippines
04.2022 - 09.2022
Recruitment Head
Philco Human Resource Services Corp
08.2020 - 03.2022
Recruitment Head / Welfare Officer
J.A.S Empire International Promotion Inc
10.2017 - 07.2020
Recruitment Head
Gold & Green Manpower Management and Development Services Inc
02.2013 - 05.2017
Bachelor of Science - Nursing
St.Dominic Institute
High School Diploma -
North Fairview High School
Primary (Elementary) -
North Fairview Elementary School
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