Veeam Backup and Replication
JOHN EMMANUEL
SYSTEM ENGINEER
San Pedro
Summary
Technical engineering professional with extensive experience in developing and implementing technical solutions. Adept at working collaboratively in team environments to achieve project goals and adapt to evolving challenges. Known for strong analytical skills and results-driven approach that ensures reliable and effective outcomes.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Technical Engineer
Amidata Philippines Corporation
Bonifacio Global City
11.2023 - Current
- Resolve incidents that are raised by customers, and implement changes and improvements required by customers
- Onsite break-fix hardware maintenance (HPE, IBM, LENOVO, DELLEMC, NetApp)
- Performing Monthly/Quarterly/Annual Preventive Maintenance (depends on the client's Contract)
- Audit and Sparing for New/Renewal Contract
- Onsite / Remote Support
- Implementation of Backup Software
- Implementation of Server and Storage Devices (HPE, IBM, DELLEMC, LENOVO)
- Identified and corrected system faults to minimize operational system downtime.
- Implemented quality control measures to ensure the highest level of product integrity and reliability.
- Provided exceptional technical support, addressing client concerns and ensuring their needs were met.
- Responsible to monitor client's backups
- Responsible for the file restoration request
IT Field Engineer
TRT Global Services Philippines
Clark CityPampanga
05.2019 - 09.2023
- Resolve incidents that are raised by customers, and implement changes and improvements required by customers
- Incidents and changes can be related to UNIX and Wintel servers, tape libraries/drives, storage devices, printers, and various other pieces of equipment
- Onsite break-fix hardware maintenance
- Performing Monthly/Quarterly/Annual Preventive Maintenance (depends on the client's Contract)
- Ensure all logged incidents are resolved within SLAs
- Audit and Sparing for New/Renewal Contract
- Coordination with GSD Division for parts needed for a particular call
- Coordination with GSD Division for Inventory Movements
- Onsite / Remote Support
- Responsible relocation project for IT Infrastructure Project Alpha
- Worldwide LAN Devices Audit for Airliquide
- Coordinate/Instruct the Service Partner during the activity
- Verification of Audit Report from Service Partner before uploading on the site
- Tech Refresh - Responsible for installing network devices on each site
- Provided review of design modifications and requests for clarification.
- Managed team in troubleshooting efforts that alleviated errors.
- Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
- Monitored construction methods and installations, inspection and testing processes.
- Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.
- Identified major issues that could arise and provided solutions for these problems.
- Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
System Engineer
Sandz Solutions Philippines
Makati City
11.2016 - 05.2019
- Handle installation, troubleshooting, and answering customer questions after-sales
- Developing and implementing new technologies to improve the efficiency or quality of operations
- Managing/coordinating external vendors and contractors to ensure that projects/tickets are completed on time
- Installation and Upgrades
- Responsible for identifying and resolving any issues that may arise during the implementation process
- This may include finding solutions to technical problems, finding alternative methods to complete a task, or finding ways to complete a task more efficiently
- Attend vendor training or have self-learning for new products/technology
Business Process Specialist
American Data Exchange
Alabang City
10.2014 - 11.2016
- Key-in accurately pertinent information of an order into the client-supplied application in accordance with the given project specifications
- Checks the accuracy of encoded data before proceeding to the next field or order
- Adheres to the channel's standard operating procedures and work instructions
- Attends project orientation, job-related training, and/or other company-initiated training when necessary
- Reports all issues encountered with client-supplied applications to immediate superior
Education
Bachelor of Science - Information Technology
Casa Del Niño College
San Pedro Laguna 06.2014 - 03.2018
Skills
BreakFix
Hardware Troubleshooting
Software Troubleshooting
Field Implementation
Cloud Application
undefinedWebsites
Software
Veeam M365
HPE Server (ProLiant DL, BL, ML)
HPE Storage (MSA, StoreEasy, Nimble, 3par)
DellEMC (PowerEdge, VNX, Unity
IBM/Lenovo (X Series)
NETAPP (FAS SERIES)
HYPERCONVERGE (SIMPLIVITY, NUTANIX)
Certification
NUTANIX CERTIFIED ASSOCIATES 6
Timeline
NUTANIX CERTIFIED ASSOCIATES 6
08-2024
Technical Engineer
Amidata Philippines Corporation
11.2023 - Current
IT Field Engineer
TRT Global Services Philippines
05.2019 - 09.2023
System Engineer
Sandz Solutions Philippines
11.2016 - 05.2019
Business Process Specialist
American Data Exchange
10.2014 - 11.2016
Bachelor of Science - Information Technology
Casa Del Niño College
06.2014 - 03.2018
Similar Profiles
Lucía BarcalaLucía Barcala
EMEA Indirect Tax Manager at RS Group PLC - AMIDATA S.A.EMEA Indirect Tax Manager at RS Group PLC - AMIDATA S.A.
Jayson Bubay QuitiquitJayson Bubay Quitiquit
Department Head, Product Development Department at Hocheng Philippines Corporation (HCG Philippines)Department Head, Product Development Department at Hocheng Philippines Corporation (HCG Philippines)
Michael John MendozaMichael John Mendoza
Mechanical and Electrical Technician at Evolander Motor Corporation (Mitsubishi Motors Philippines Corporation)Mechanical and Electrical Technician at Evolander Motor Corporation (Mitsubishi Motors Philippines Corporation)