Olubukola Jinadu
Arlington
Summary
Dynamic Patient Care Coordinator with extensive experience at Rexa Homecare, excelling in HIPAA compliance and patient satisfaction. Proven ability to streamline appointment scheduling and enhance communication between patients and providers, resulting in improved health outcomes. Strong critical thinking and organizational skills drive effective patient care and support. Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Rexa Homecare
Dallas
2023.01 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Attending to incoming calls from patients, providers, and partners, aiming for one-call resolution.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Offer continuous support and information to patients and their representatives about care status and therapy access.
Outpatient Care Coordinator
Encompass Home Health
Dallas
2020.03 - 2022.12
- Verifying demographic and insurance information on all new and established patients and taking appropriate action as needed.
- Notifying the provider team when the patient is ready for the appointment and keeps medical staff informed of any unusual problems.
- Utilizing office notes and/or extended screen to document follow-up information, special notations etc.
- Help patients navigate their insurance coverage by explaining out-of-pocket costs, prior authorization procedures, and appeal options.
- Perform benefit verifications and work closely with healthcare providers to ensure prompt coordination and service access.
- Coordinated discharge planning, ensuring smooth transitions to home care or rehabilitation facilities.
- Monitored patient progress and adjusted care plans as necessary, contributing to improved health outcomes.
Patient Services Coordinator
MyEyeDr
2018.02 - 2018.12
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Collected patient co-pay and issued receipt to confirm payment.
- Maximize patient flow, by organizing, tracking, and communicating with other associates and patients to maintain an efficient office.
- Obtain and verify insurance eligibility for all applicable patients.
- Communicating the use of online history form to all patients.
- Review and update patient records and forms to ensure completeness and system accuracy.
Education
Bachelor of Arts - Philosophy
University of Lagos
Lagos, Nigeria08.2005
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Verbal and written communication
- Creative problem solving
- Patient assessment
- Patient care
Timeline
Patient Care Coordinator
Rexa Homecare
2023.01 - Current
Outpatient Care Coordinator
Encompass Home Health
2020.03 - 2022.12
Patient Services Coordinator
MyEyeDr
2018.02 - 2018.12
Bachelor of Arts - Philosophy
University of Lagos