OLIVIA ASUNCION MENDEZ
CABANATUAN CITY,NUEVA ECIJA
Overview
1
1
Language
7
7
years of professional experience
Work History
Factory Worker
HTC COMPANY
TAOYUAN, TAIWAN
12.2014 - 11.2016
- Consistently achieved or surpassed individual and team production targets.
- Inspected item quality throughout production stages to ensure compliance with standards.
- Assessed products against quality assurance specifications to maintain high product standards.
- Prepared finished products for shipment.
- Counted finished products to complete product orders and prepare for shipment.
- Transferred items between machines and conveyors for efficient production flow.
- Maintained cleanliness and organisation in work area, following strict health and safety guidelines.
- Wore company-mandated PPE for work tasks, staying within safety guidelines and following regulations.
- Handled hazardous materials with care, following strict regulations to protect health and environment.
- Helped to maintain operating equipment and machinery by requesting repairs and calibrations.
- Contributed ideas in continuous improvement initiatives to enhance production processes.
- Participated in workshops and training sessions to stay updated on industry standards and technology advancements.
- Provided feedback to management on potential improvements in production processes and safety measures.
Supervisor Leader
SANTA ROSA GAS STATION
SANTA ROSA NUEVA ECIJA , PHILIPPINES
07.2013 - 07.2014
- Monitored staff performance and developed improvement plans.
- Managed shift rotas and holiday schedules, maintaining optimal staffing levels at all times.
- Aligned day-to-day activities with targets set by upper management.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Resolved conflicts within the team, fostering a positive and collaborative working environment.
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Organised staff meetings to discuss targets, celebrate achievements, and address concerns.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Maintained high standards of cleanliness and organisation in the workplace.
- Maintained up-to-date knowledge of industry developments, applying best practices to operational processes.
Waitress
GP PAULINO CATERING SERVICES
CABANATUAN CITY, PHILIPPINES
06.2012 - 06.2013
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Handled customer complaints with empathy, offering solutions to resolve issues and maintain positive dining experiences.
SERVICE CREW
PIZZA DE PUGON
STA. ROSA NUEVA ECIEJA, PHILIPPINES
05.2011 - 05.2012
- Helped kitchen staff prepare food during busy service periods, including preparing ingredients and plating meals.
- Maintained high standards of hygiene, regularly cleaning and sanitising tables, counters, and service areas.
- Stayed strictly within food hygiene regulations, safety procedures and sanitary requirements while preparing and serving food.
- Communicated promotions, daily specials, deals and menu highlights to customers while taking orders.
- Adhered to food safety regulations and guidelines, contributing to a safe and compliant working environment.
Cashier
N.E PACIFIC MALL
CABANATUAN CITY, PHILIPPINES
04.2010 - 04.2011
- Processed payments by cash, cheque, or card to complete transactions.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Maintained high productivity by efficiently processing cash, credit and debit payments.
- Cleaned and organised checkout areas to ensure a pleasant customer experience.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Consulted with customers to help with purchasing decisions.
Education
Certificate of Higher Education - DIPLOMA IN OFFICE ADMINISTRATION
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY
Cabanatuan City, NUEVA ECIJA01-2013
Skills
- Quality control
- Inventory control
- Equipment maintenance
- Production planning
- Supply chain
- Picking and packing
- Packaging and labelling
- Workplace safety compliance
- Safety compliance
- Team coordination
- Work ethic
Languages
English
Advanced
C1
Interests
- I LIKE COOKING, CLEANING, READING ,AND DANCING
Accomplishments
- Recognised by management for [Type] projects delivering outstanding [Result].
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
Timeline
Factory Worker
HTC COMPANY
12.2014 - 11.2016
Supervisor Leader
SANTA ROSA GAS STATION
07.2013 - 07.2014
Waitress
GP PAULINO CATERING SERVICES
06.2012 - 06.2013
SERVICE CREW
PIZZA DE PUGON
05.2011 - 05.2012
Cashier
N.E PACIFIC MALL
04.2010 - 04.2011
Certificate of Higher Education - DIPLOMA IN OFFICE ADMINISTRATION
DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY