Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic
Olivia Roaring, ECE, HCIE

Olivia Roaring, ECE, HCIE

Valenzuela City

Summary

22+ years of experience in Information and Communications Technology Industry. Dynamic Territory Lead and Wireless Service Engineer with proven leadership handling various Network Modernization and Expansion Projects, adept at optimizing network performance and deploying 4G, LTE, and 5G solutions. Skilled in technical problem-solving and effective communication, I drive project success through strategic planning and team management, ensuring high-quality service delivery and client satisfaction.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Technical Site Survey Territory Lead/Wireless Engineer

Manpower Outsourcing Services, Inc. Assigned at Huawei Technologies Philippines, Inc.
12.2015 - Current
  • Manages Technical Site Survey for Globe Telecom Wireless Expansion Projects.
  • Leading, mentoring, and managing a team of surveyors and related personnel.
  • Overseeing the planning, execution, and completion of site surveys within the assigned territory.
  • Ensuring the accuracy and reliability of survey data and reports.
  • Providing technical guidance and support to the survey teams and resolving any technical challenges that may arise.
  • Communicating survey results and progress to relevant stakeholders, including clients, project managers, and other departments.
  • Managing resources to ensure efficient survey operations.
  • Ensuring that all survey activities are conducted in accordance with safety regulations and guidelines.
  • Identifying opportunities to improve the efficiency and effectiveness of the site survey process.
  • Providing training and development opportunities for the survey team to enhance their skills and knowledge.
  • Building and maintaining positive relationships with clients and stakeholders.
  • Provide support and coordination with Global Service Center regarding material configuration for Wireless Expansion project.
  • Provide site solutions for various 3G, 4G, LTE, and 5G Projects.

RAN Services Engineer/Back Office Support Engineer

NRJ Ericsson Japan
03.2012 - 03.2013
  • RNC and RBS software patching and software level upgrade.
  • KPI monitoring, analysis and reporting using ITK; supporting other team for KPI improvements.
  • Perform RNC and RBS troubleshooting and alarm handling.
  • Support on RNC board replacement.
  • Counter checking and activation.
  • Involved in Softbank Mobile W12B FOA/FNI Project.
  • Involved in eAccess Mobile Networks LTE and WCDMA Node alarm and performance handling.
  • RAN Back Office Support Engineer (under Managed Service) at excess Mobile Networks, handling 3G and LTE, comprising eNodeBs and other platforms including RNC and NodeBs to ensure continuous availability of network elements and services.
  • Perform problem escalations and follow-ups (CSR).
  • Performance Analysis & Investigation.
  • Enforce and ensure adherence to Change Management processes and procedures in all support processes.
  • Collaborate with other support group(s) in customer network for problem resolutions.
  • Diagnosed and troubleshoot hardware, software and network issues.
  • Monitored system performance to identify potential issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Optimized support workflows, reducing average resolution time.
  • Analyzed support ticket trends to predict and prevent future issues.
  • Managed critical incidents to minimize downtime and business impact.
  • Enhanced system performance for clients through proactive monitoring and troubleshooting of technical issues.

BSS and RAN Specialist

SMART Communications. Inc.
10.2008 - 11.2011
  • Troubleshooting and resolving network issues.
  • Optimizing network performance through parameter tuning and configuration changes.
  • Ensuring network coverage and capacity.
  • Implementing new technologies and upgrades.
  • Working with vendors like Nokia, Ericsson, and Huawei.
  • Managing physical and configuration aspects of radio network KPIs.
  • Design and configure the BSS infrastructure, including BTS and BSC placement, to ensure optimal coverage and capacity.
  • Perform routine checks, diagnose and repair faults, and ensure the BSS and RAN operate reliably and efficiently.
  • Identify and resolve technical issues within the BSS and RAN, working with other teams to ensure seamless connectivity.
  • Analyze network performance data, optimize radio parameters, and implement strategies to improve network quality and capacity.
  • Ensure the BSS and RAN integrate smoothly with other network elements.

NSS Core Operations Engineer

SMART Communications, Inc.
06.2005 - 10.2008
  • Continuously monitoring the health and performance of core network elements and systems, using various monitoring tools.
  • Responding to network incidents, troubleshooting issues, and escalating problems to the appropriate teams for resolution.
  • Diagnosing and resolving network problems related to core network elements, including routers, switches, and other network devices.
  • Performing routine maintenance tasks on core network systems and equipment to ensure optimal performance and availability.
  • Working closely with other teams, such as network engineering, field operations, and customer support, to address network issues and improve overall network performance.
  • Maintaining accurate documentation of network configurations, troubleshooting procedures, and incident resolutions.
  • Ensuring that network systems and configurations comply with relevant security standards and regulations.
  • Performs Operations and maintenance of DX200 NEs, HLR, MSC, MSS, and MGW.
  • Service Assurance by monitoring release causes of calls and eliminating unwanted clear codes.
  • Evaluation/decision making done on major O&M tasks i.e., major outage restoration, equipment substitution, and network rerouting.

Project Management and Implementation Engineer

SMART Communications, Inc.
09.2000 - 06.2005
  • Responsible and actively involved in the Installation, Commissioning and Integration of Nokia Base Transceiver Station composed of Ultrasite, Metrosite, Insite, and Intratalk equipment. Conducts acceptance tests and evaluations with this equipment before turnover and operation.
  • Actively involved in the installation, commissioning, and testing of Microwave Radio Systems such as Nokia Flexihopper, Siemens SRAL, and Ericsson Minilink. Also involved in the implementation of Wired Transmission via fiber optics and copper cable using Nokia DNT2M, Nokia ACL, and other modems.
  • Handled civil works implementation of guyed and self-support towers, equipment rooms and site development for new BTS projects.
  • Handled implementation and testing of Fiber Optic Links.

Technical and Administrative Support Engineer

Pilipino Telephone Corporation (PILTEL)
10.1999 - 09.2000
  • Performs technical site inspection of existing and newly activated CDMA sites.
  • Provides technical support to field personnel in maintenance of CDMA Network.
  • Responsible for coordinating the activities of the field engineers, making efficient use of the team resource, identifying the maintenance priority, and ensuring that the network is maintained to the agreed performance standards.
  • Responsible not only for equipment installation and coordination with contractors, but also for project monitoring from start to finish, time-lined site project.
  • Gathers and evaluates data to ensure that the performance of contractors passes the accepted requirement as stipulated in the contract.

Education

BS in Electronics And Communications Engineering -

University of The East
Caloocan City, Philippines
04-1998

Skills

  • Leadership and Team Management
  • Planning and Scheduling
  • Communication Skills
  • Risk Management
  • Technical Knowledge
  • Problem-Solving Skills
  • Agility and Adaptability
  • Quality Management
  • Budget Management
  • Antenna system design
  • Network infrastructure design
  • Wireless networking
  • 4G, LTE, and 5G deployment
  • Wireless troubleshooting
  • Network configuration
  • Technical problem-solving
  • Deployment of wireless communication solutions
  • Experience in mobile communication technologies
  • Equipment configuration
  • Preventive maintenance oversight
  • Work performance evaluation
  • Cybersecurity management
  • Experience with VoIP solutions
  • Network infrastructure design

Affiliations

  • Institute of Electronics Engineers of the Philippines - Member

Certification

  • Huawei Certified ICT Expert - 5G

Languages

Filipino
English
Japanese (Basic)

Timeline

Technical Site Survey Territory Lead/Wireless Engineer

Manpower Outsourcing Services, Inc. Assigned at Huawei Technologies Philippines, Inc.
12.2015 - Current

RAN Services Engineer/Back Office Support Engineer

NRJ Ericsson Japan
03.2012 - 03.2013

BSS and RAN Specialist

SMART Communications. Inc.
10.2008 - 11.2011

NSS Core Operations Engineer

SMART Communications, Inc.
06.2005 - 10.2008

Project Management and Implementation Engineer

SMART Communications, Inc.
09.2000 - 06.2005

Technical and Administrative Support Engineer

Pilipino Telephone Corporation (PILTEL)
10.1999 - 09.2000

BS in Electronics And Communications Engineering -

University of The East

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Olivia Roaring, ECE, HCIE