OLIVIA PROFETA
CASINO SUPERVISOR
Naic
Summary
Dependable and honest Casino Floor Supervisor has excellent monitoring and evaluative skills of table game dealers. Has excellent interpersonal and customer service skills and believes strongly in casino policy and procedure adherence by all staff. Has more than ten years of experience as a Casino Floor Supervisor
Overview
3
3
years of professional experience
Work History
Casino Supervisor
Royal Caribbean Cruise Lines
1 2011 - 2023.03
- Supervise gaming operations and personnel in an assigned area
- Circulate among tables and observe operations
- Ensure that stations and games are covered for each shift
- May explain and interpret operating rules of house to patrons
- May plan and organize activities and create friendly atmosphere for guests in casinos
- May adjust service complaints
- Knowledge of principles and processes for providing customer and personal services
- This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Supported high-stakes gaming activities by supervising private salons, ensuring adherence to house rules while accommodating VIP needs appropriately.
Casino Dealer
Royal Caribbean Cruise lines
2008.04 - 2011.01
- It is my responsibility to deal all games t to the best of my knowledge and responsibility while ensuring the speed and security of the game
- Being a casino dealer, it is my resposibility to be acute, indepth understanding of the games we deal
- This not only includes the rules of the game, but also the minimum and maximum bets, payouts and side bets
- I am also responsible for understanding the rules, knowing the odds of winning in different circumstances, and be able to articulate this information to casino patrons of all skill levels
- I am also responsible for monitoring play to ensure no one is cheating.
Education
BACHELOR OF SCIENCE - Management
Columban College
HIGH SCHOOL DIPLOMA - undefined
Virgen De Los Remedios
BASIC ENGLISH PHRASES FOR CALL CENTER CUSTOMER SERVICE AGENT - undefined
UNLIVERSITY
Skills
Personnel mentoring
Customer Service
- Team Management
- Employee Scheduling
- Casino Game Knowledge
- Time Management
Personal Information
- Date of Birth: 06/27/73
- Nationality: Filipino
- Marital Status: Married
- Visa Status: US C1/D
Timeline
Casino Dealer
Royal Caribbean Cruise lines
2008.04 - 2011.01
Casino Supervisor
Royal Caribbean Cruise Lines
1 2011 - 2023.03
BACHELOR OF SCIENCE - Management
Columban College
HIGH SCHOOL DIPLOMA - undefined
Virgen De Los Remedios
BASIC ENGLISH PHRASES FOR CALL CENTER CUSTOMER SERVICE AGENT - undefined
UNLIVERSITY
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