Oliver Matthew Suarez
Technical Support Representative
Marikina City, Metro Manila
Summary
- Professional with a passion for technology with strong troubleshooting skills and a customer-oriented attitude.
- Experience providing network and software support to users as well as developing and implementing technical solutions.
- Adept at analyzing system performance and security to provide optimal user experience.
- Customer service representatives bring top-notch skills in verbal and written communication, active listening, and analytical problem solving.
Improve the customer experience by modeling service-oriented behaviors, understanding customer desires, and providing personalized solutions to build customer loyalty. - Efficient payment specialist with 1 year of experience.
Work efficiently and diligently with a passion for resolving differences through attention to detail and creative problem solving. - Passionate about upholding company values through impeccable work ethics and motivation.
Overview
1
1
year of professional experience
Work History
Technical Support Representative
Concentrix
04.2023 - Current
- Provide exceptional customer service by promptly responding to concerns and providing clear and concise explanations of technical solutions.
- Resolve complex technical problems with effective troubleshooting techniques, thereby improving user experience.
- Remote support for customers experiencing technical difficulties, guiding them through each step in a patient and professional manner.
- Improve customer satisfaction by providing quick and accurate technical support for various software and hardware problems.
Education
Bachelor of Science - Financial Management
Philippine School of Business Administration
1029, Aurora Blvd, Lungsod Quezon, Metro Manila 04.2001 -
No Degree - Accounting And Business Management
AMA University
Maximina St., Villa Arca Subdivision, Quezon City 04.2001 -
No Degree - Accounting And Business Management
San Beda University
638 Mendiola St, San Miguel, Manila 04.2001 -
High School Diploma -
Dee Hwa Lion Academy
13 Marikina-Infanta Hwy, Pasig, 1610 Metro Manila 04.2001 -
Skills
Technical Support
Customer Service
Technical Troubleshooting
Customer service expert
Billing systems and software
Customer Engagement
Claim submission
Timeline
Technical Support Representative
Concentrix
04.2023 - Current
Bachelor of Science - Financial Management
Philippine School of Business Administration
04.2001 -
No Degree - Accounting And Business Management
AMA University
04.2001 -
No Degree - Accounting And Business Management
San Beda University
04.2001 -
High School Diploma -
Dee Hwa Lion Academy
04.2001 -
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