Oliver Tizon
San Fernando, Province Of Pampanga
Summary
Dynamic Collection Specialist with a proven track record at IQOR, excelling in credit and collections. Expert in account review and relationship building, consistently resolving disputes and enhancing customer satisfaction. Recognized for fostering teamwork and driving results in high-pressure environments, while ensuring compliance with regulations.
Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
17
17
years of professional experience
Work History
Collection Specialist
IQOR
08.2026 - Current
- Negotiated repayment arrangements with delinquent account holders while maintaining compliance with collection regulations.
- Reviewed account histories to identify payment issues, dispute details, and appropriate next steps.
- Documented customer interactions accurately in collection systems for consistent account tracking.
- Resolved billing disputes by coordinating with internal teams and verifying account information.
Customer Service Supervisor
Teletech
02.2015 - 07.2026
- Coached customer service representatives on call handling, product knowledge, and service standards.
- Monitored escalations and resolved complex customer issues with timely follow-up.
- Reviewed performance reports to identify coaching opportunities and workflow improvements.
- Scheduled staffing coverage to support service levels and team availability.
Sales Promodizer
VKC INC.
03.2010 - 11.2014
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Arts - Mass Communication
University of Mindanao
Davao City 04.2001 -
Skills
Credit and collections
Teamwork orientation
Collections
Proficiency in [software]
Customer research
Account review
Relationship building
Timeline
Collection Specialist
IQOR
08.2026 - Current
Customer Service Supervisor
Teletech
02.2015 - 07.2026
Sales Promodizer
VKC INC.
03.2010 - 11.2014
Bachelor of Arts - Mass Communication
University of Mindanao
04.2001 -