Oliver Ramos
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Knowledgeable Dive center Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Diveshop Manager-Inhouse Instructor
Kostal Dive and Watersports
01.2020 - Current
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed strong rapport with students through effective communication skills and genuine enthusiasm for scuba diving education.
- Collaborated effectively with dive shop staff to coordinate equipment rentals, tank refills, and gear maintenance tasks.
- Promoted environmental conservation through educational presentations on marine life and responsible diving practices during classes.
- Maintained accurate records of student progress, certifications, and course completions to ensure compliance with industry regulations.
- Organized successful group dive trips, handling logistics such as travel arrangements, accommodation bookings, and activity scheduling.
- Conducted regular equipment inspections and maintenance tasks to guarantee safe operation during dive sessions.
- Assisted in marketing efforts for the dive center by participating in trade shows, networking events, and social media campaigns.
Dive Manager-Large Exhibit
Atlantis the Palm Hotel
07.2012 - 12.2019
- ISO Accreditation
- AZA accreditation- In the process for accreditation
- Seatrek Helmet Set up and training of staff
- Training staff on how to remove acrylic scratches and polishing
- Risk assessment and management of staff and guest when diving in the exhibit
- Appraisal of Staff performance
- Basic Diving equipment preventive maintenance
- Monitors diving equipment inventory and purchases needed equipment
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Operations Manager
Wind and Wave Davao
12.2010 - 06.2012
- ISO accreditation
- Lloyds Register accreditation
- Manage dive center boat fleet of 6
- In-house Instructor
- Project Management of Commercial diving operations such as underwater ship hull survey, hull cleaning, propeller and bow thruster cleaning and polishing, anode replacement
In House Scuba Instructor
Alboom Diving 5 Star Divecenter
06.2009 - 07.2010
- Conducts PADI courses
- Equipment Sales
- Dive Guide
- Dubai Mall Aquarium Dive Instructor
Aquarium Maintenance Diver
Atlantis the Palm Hotel
01.2009 - 08.2009
- Exhibit underwater cleaning such as Vacuuming, Acrylic and seals cleaning, adding sand
- Acrylic Scratch removal
- Fish Feeding
- Dive Guide
Peal Diver
Maxima Pearls
03.2007 - 11.2007
- Maintained accurate dive logs for regulatory compliance and operational efficiency.
- Preparing clams for pearl nucleus implant.
- Setting up new lines and floats in preparation for newly implanted oysters.
- Underwater cleaning of net pockets and lines while checking for mortality.
- Replacing damaged net pockets.
Part Time Divemaster/Dive Guide
Wind and Wave Davao
05.1996 - 08.2006
- Divemaster
- Dive Guide
- Refill Cylinders
- Equipment Inventory
Education
No Degree - Criminal Justice System
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines01.2002
Skills
- Strong communication skills
- Public speaking
- Class instruction
- Lesson planning
- Continuous professional development
- Collaborative team player
- Student engagement
- Adaptable teaching approach
- Online teaching experience
- Individualized instruction strategies
- Technology integration
Certification
- PADI IDC STAFF Instructor-Renewed 2024
- SDI Scuba Instructor-Non Teaching Status
- EFR Instructor-Non Teaching Status
- Disabled Divers International Instructor
- PADI Specialty Instructor
Trainings and Seminars
- ISO accreditation training
- Lloyds Register accreditation training
- UAE UAV/RPAS pilot license test
- Atlantis Hotel Service Recovery Seminar
- Atlantis Management training 'Taking the Lead'
- Atlantis Management Training 'Finance for Non-Finance'
- PADI IDC STAFF Training Course
- Emergency First Responder Instructor Course
- PADI Instructor Development Course
- Basic Pearl Culture Management
Personal Information
- Age: 42
- Citizenship: Filipino
- Number of Children: 3
- Health Status: Physically Fit
- Marital Status: Married
- Religion: Roman Catholic
Electronics, Photography and videography
I love to troubleshoot mobile phones, I enjoy underwater photography and videography.
Timeline
Diveshop Manager-Inhouse Instructor
Kostal Dive and Watersports
01.2020 - Current
Dive Manager-Large Exhibit
Atlantis the Palm Hotel
07.2012 - 12.2019
Operations Manager
Wind and Wave Davao
12.2010 - 06.2012
In House Scuba Instructor
Alboom Diving 5 Star Divecenter
06.2009 - 07.2010
Aquarium Maintenance Diver
Atlantis the Palm Hotel
01.2009 - 08.2009
Peal Diver
Maxima Pearls
03.2007 - 11.2007
Part Time Divemaster/Dive Guide
Wind and Wave Davao
05.1996 - 08.2006
- PADI IDC STAFF Instructor-Renewed 2024
- SDI Scuba Instructor-Non Teaching Status
- EFR Instructor-Non Teaching Status
- Disabled Divers International Instructor
- PADI Specialty Instructor
No Degree - Criminal Justice System
University of Mindanao
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