Oliver Baan

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
• Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
• Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.

I had been a lay out artist for almost 4 years before becoming a call center agent. For almost four years of being an artist I was able to learned how to edit photos, resizing, tarpaulin design for birthday, nuptials, christening, reunion and even death anniversary using photoshop.