Nilo Fiang
Appointment Setter/Customer Service Rep
Polomolok
Summary
To obtain the position of being a Appointment Setter in a reputed organization where I can use my acquired experiences and abilities in a Business Process Outsourcing industry.
Overview
11
11
years of professional experience
Work History
Technical Support
VXI Global Holdings Inc.
Davao City, Province Of Davao Del Sur, Philippines
10.2019 - 01.2022
- Comcast Bulk Department
Technical Support
Sutherland Global Services
Davao City, Province Of Davao Del Sur, Philippines
03.2017 - 10.2021
- AT&T-Uverse and ISM Department
Technical Support-Home based
Blockless
01.2015 - 11.2016
We help the subscriber's troubleshooting with their streaming devices.
Home Based/BPO - Surveyor (Taking calls all around U.S.A)
Vacation Ownership Financial Corp.
MA
08.2013 - 10.2013
Real Estate Agent/Customer Service/Virtual Assistant/Telemarketer
Sixelevn Global Teleservices
General Santos City
03.2011 - 05.2012
Education
BSBA - Management Accounting
Ramon Magsaysay Memorial Colleges
AB - History
Mindanao State University
Bachelor of Information Technology - undefined
AMA Computer Learning Center - ACLC
Skills
Good time management and organizational skills
Skilled in developing trust and build good rapport with customers
Strong communication skills (written and verbal)
Good interpersonal skills with an ability to understand the customer’s problem and solving them
Good convincing and negotiation skill
Familiar with major computer applications like MS Word, PowerPoint, Excel and MS Outlook, etc
Flexibility, result-oriented with good customer service skills
Customer service oriented, Telemarketing, Lead General, Email Support and Conducting a survey
Training
- Training and Workshop for Personal Development Family country homes hotel, General Santos City, Philippines 9500 Dec. 1-3, 2009
- Youth Encounter for Catholic Young Ministry Maria Cursillo House, Purok Malakas General Santos City, Philippines 9500 March 6-14, 2007
- Code of Ethics Oval Plaza General Santos City, Philippines 9500 September 21, 2012
PERSONAL DATA
- Age: 31
- Birthday: October 22, 1990
- Birth Place: Malungon, Sarangani Prov.
- Civil Status: Single
- Gender: Male
- Height: 5'4
- Weight: 55 kl.
- Religion: Catholic
Timeline
Technical Support
VXI Global Holdings Inc.
10.2019 - 01.2022
Technical Support
Sutherland Global Services
03.2017 - 10.2021
Technical Support-Home based
Blockless
01.2015 - 11.2016
Home Based/BPO - Surveyor (Taking calls all around U.S.A)
Vacation Ownership Financial Corp.
08.2013 - 10.2013
Real Estate Agent/Customer Service/Virtual Assistant/Telemarketer
Sixelevn Global Teleservices
03.2011 - 05.2012
AB - History
Mindanao State University
Bachelor of Information Technology - undefined
AMA Computer Learning Center - ACLC
BSBA - Management Accounting
Ramon Magsaysay Memorial Colleges