Olga Ipsioco

• Managed daily cash transactions, ensuring accurate balancing and reporting of all department activities.
• Reduced cashier errors by implementing regular audits and providing constructive feedback to staff members.
• Created an organized system for managing change orders, streamlining the process while reducing errors or delays.
• Implemented loss prevention strategies, contributing to a significant reduction in shrinkage rates within the department.
• Contributed to overall store success by actively participating in cross-functional team meetings and initiatives.
• Established rapport with local bank ensuring seamless processing of deposits or other financial transactions on behalf of the company.
• Streamlined cash management processes, resulting in increased efficiency and reduced discrepancies.
• Improved cash handling processes.

• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Assisted with daily cash and ATM balancing.
• Oversaw branch operations and workflow for consistency.
• Communicated with Branch Operations Manager to inform of quality control checks and findings.
• Monitored performance and completed performance appraisals for reports.
• Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
• Enhanced customer satisfaction with timely resolution of issues and concerns.
• Oversaw periodic audits of operational procedures, identifying areas for improvement or corrective action as needed.
• Complied with established internal controls and policies.

• Assisted with daily cash and ATM balancing.
• Oversaw branch operations and workflow for consistency.
• Conducted cash and key audits for controls and compliance.
• Communicated with Branch Operations Manager to inform of quality control checks and findings.
• Monitored performance and completed performance appraisals for reports.
• Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
• Enhanced customer satisfaction with timely resolution of issues and concerns.
• Developed strong relationships with clients, fostering trust and loyalty to the bank.

• Assisted with daily cash and ATM balancing.
• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Oversaw branch operations and workflow for consistency.
• Facilitated communication between different departments within the bank, promoting a collaborative work environment conducive to success.
• Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.

• Assisted with daily cash and ATM balancing.
• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Oversaw branch operations and workflow for consistency.

• Assisted with daily cash and ATM balancing.
• Assisted clients with issues or requests and mentored employees on customer service techniques.
• Oversaw branch operations and workflow for consistency.
• Achieved compliance with all regulatory requirements through diligent review of internal policies and protocols.
• Developed strong relationships with clients, fostering trust and loyalty to the bank.
• Oversaw periodic audits of operational procedures, identifying areas for improvement or corrective action as needed.

*Balances and closes Branch transactions for the day.

*Checks documentations vs posted transactions

*Reports any deficiencies noted

• Facilitated timely resolution of customer inquiries or complaints related to new account applications or requirements.
• Collaborated with cross-functional teams to resolve complex customer issues and ensure a seamless experience.
• Adhered to strict regulatory guidelines when processing sensitive financial information for account openings or updates.
• Maintained up-to-date knowledge on bank products, services, and regulations to provide accurate information to clients.
• Provided personalized service to customers, addressing their specific needs and concerns regarding new accounts or services.
• Efficiently managed high-volume workloads while maintaining a keen focus on accuracy and quality of service delivery.
• Maintained detailed records of all transactions as required by bank policy, ensuring proper tracking and reporting capabilities were maintained over time.
• Reduced errors in account openings by implementing comprehensive checklists for document collection and verification.
• Increased customer retention through attentive follow-ups after account opening processes were completed.
• Ensured accuracy of client information by diligently reviewing documents and data entry details.
• Developed strong relationships with clients by consistently demonstrating professionalism, expertise, and genuine concern for their financial wellbeing.
• Presented new and additional products and services to existing customers.
• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
• Explained account terms and conditions to customers.
• Provided customers with additional information regarding account services.
• Tracked and processed customer account requests and applications.