Okiemute Maryjane Omugbe
Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative Assistant
TEEMAY Konsults Travel and Tours
Manila
01.2021 - 08.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
Front Desk Receptionist
WET LAND HOTEL
Lagos State
07.2018 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
CLEANTON
Quezon City
03.2017 - 06.2018
- Tracked unresolved complaints and followed up to complete resolutions
- Exceeded performance quotas with excellent call control and problem-solving abilities
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Helped customers per day in high-volume setting and exceeded quality target on consistent basis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Bachelor of Arts - Foreign Language and Literature
University of Port Harcourt
08.2013 - 07.2017
Skills
Administrative support
Recordkeeping strengths
Customer and client relations
Documentation and reporting
Office administration
Office management
Organization skills
Scheduling
Travel coordination
Verbal and written communication
Time management
Telephone skills
Complaint resolution
Timeline
Customer Service Representative Assistant
TEEMAY Konsults Travel and Tours
01.2021 - 08.2023
Front Desk Receptionist
WET LAND HOTEL
07.2018 - 03.2020
Customer Service Representative
CLEANTON
03.2017 - 06.2018
Bachelor of Arts - Foreign Language and Literature
University of Port Harcourt
08.2013 - 07.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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