Okiemute Maryjane Omugbe
Quezon City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Customer Service Representative Assistant
TEEMAY Konsults Travel and Tours
Manila
01.2021 - 08.2023
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided primary customer support to internal and external customers
- Offered advice and assistance to customers, paying attention to special needs or wants
Front Desk Receptionist
WET LAND HOTEL
Lagos State
07.2018 - 03.2020
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Entered and updated sensitive customer information during check-ins and room changes.
- Completed data entry and filing to keep records updated for easy retrieval.
Customer Service Representative
CLEANTON
Quezon City
03.2017 - 06.2018
- Tracked unresolved complaints and followed up to complete resolutions
- Exceeded performance quotas with excellent call control and problem-solving abilities
- Managed department call volume of calls per day and coordinated department schedules to maximize coverage during peak hours.
- Helped customers per day in high-volume setting and exceeded quality target on consistent basis.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Education
Bachelor of Arts - Foreign Language and Literature
University of Port Harcourt
08.2013 - 07.2017
Skills
Administrative support
undefinedTimeline
Customer Service Representative Assistant
TEEMAY Konsults Travel and Tours
01.2021 - 08.2023
Front Desk Receptionist
WET LAND HOTEL
07.2018 - 03.2020
Customer Service Representative
CLEANTON
03.2017 - 06.2018
Bachelor of Arts - Foreign Language and Literature
University of Port Harcourt
08.2013 - 07.2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
RemoteImportant To Me
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