Overview
Work History
Education
Skills
References
Timeline
OperationsManager
Ofero "Ken" Vargas

Ofero "Ken" Vargas

Quezon City,00

Overview

25
25
years of professional experience

Work History

GRAB Driver

Grab Philippines
04.2022 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Retail Operations Officer

Filpride Resources, Inc.
08.2021 - 04.2022
  • Perform station visit in every USA 88 station and conduct Refresher Course program to all forecourt personnel that includes forecourt service and cleanliness of the station.
  • Conduct actual counting of sales and deposit to assign bank.
  • Conduct station audit such as performing of UGT inventory, meter reading and counting of inventory of lubricants.
  • Perform other tasks that may be assigned from time to time.


GRAB Driver

Grab Philippines
05.2019 - 08.2021
  • Ensure the safety of the passengers from pick-up to drop-off of his/her destination.
  • Maintain the cleanliness of the vehicle prior and after leaving of the passenger.
  • As pandemic arise, sanitize the vehicle with disinfectant every drop off of the passenger.


Ticketing Operations Officer

Island Water by Shogun ships Co. Inc.
07.2018 - 05.2019
  • Monitors, guides, and motivates subordinates to work together in accomplishing their respective operational tasks.
  • Informs and updates regularly the Passage Sales and Operations Manager of any changes in regulations and/or clearance procedures at the port.
  • Supervises prompt and safe mooring and unmooring of the vessel at the port during boarding/unloading of passengers.
  • Supervises work of the ticketing clerk like cash collection and disbursement, ticket issuances, etc. and security activities during boarding of passengers.
  • Supervises day to day operations of the ticketing office and ensures company property and boarding area are kept in good condition and secured.
  • Monitors the arrival and departure of the vessels at the port.
  • Prepares permits for bunkering, water tendering and delivery of food supplies and spare parts with port authorities in coordination with head office.
  • Supervises terminal operations and assists both the ship and shore-based personnel on ship operations and work-related issues and concerns.
  • Administers boarding and unloading operations and attends to passenger inquires and complaints at the boarding area.
  • Facilitates the prompt clearing of the vessel, ensures that crew list is accurate and all passengers are reflected in the manifest including minors.
  • Assure all reports are forwarded to the head office daily.
  • In-charge in the renewal and application of documents and permits at the port.
  • Performs other duties that may be assigned.


Retail Training Officer

Uniol Petroleum Phils. Inc.
02.2014 - 06.2018
  • Conducts all retail training modules to dealers and selected representatives to attain operational excellence and ensure sustainability in every CO and DO site through dealer involvement and “train the trainer” concept.
  • Conduct a training review and post training evaluation and appraisal on station service and housekeeping performance and ensure that retail operational standards are met on site at any given time.
  • Active involvement in the pre-opening, opening and post-opening operations and activities of the newly-opened retail sites.
  • Sustain station operational excellence through refresher courses and appropriate training courses that will address the performance gaps on site and ensure closure of all training gaps identified.
  • Ensures that training expenses are spent according to approved budget.
  • Proper documentation of training feedback and station reports and must ensure that these documents are submitted on a timely basis.
  • Provide assistance in training design and development.
  • Acts as trainer and facilitator for corporate trainings and other classroom type activities.
  • Acts as training ambassadors and training consultants to retail sites and events.
  • Perform other tasks that may be assigned from time to time.


Special Project Officer

CT Ventures Corporation
08.2013 - 02.2014
  • Designs and implements programs and conducts trainings concerning special projects
  • Supervise activities involved in developing, planning, directing, and evaluating a variety of projects
  • Prepares or assists in preparing and present proposal for special projects
  • Monitors special projects and project proposals and assures that the findings are applied, implemented, and documented; conducts site inspections as necessary.


Retail Training Associate

TWA, Inc. (Flying V)
01.2008 - 01.2013
  • Assist the Dealer in screening the forecourt attendants prior to the opening of the new station.
  • Actively involved in the Pre-Opening / Opening and Post-Opening operation / activities of the new station.
  • Conduct training module for all staff of new and existing Flying V Stations.
  • Conduct regular performance appraisal of existing stations when it comes to standard compliance. (E.G. Station Appearance, Cleanliness, Forecourt Attendants Personal Appearance, Forecourt Service, Product Standards/Availability.)
  • Conduct Refresher Course training in coordination with the existing stations as the need arises.
  • Conducts all retail training modules to dealers and selected representatives to attain operational excellence and ensure sustainability in every CO and DO site through the dealer involvement and “train the trainers” concept.
  • Strict safety compliance pertaining to all training related activities.
  • Provide assistance in training design and development.
  • Perform other related functions as may be assigned from time to time.


Retail Auditor

Sunshine Petroleum Management Inc.
01.2007 - 01.2008
  • Company Overview: (SPMI – COCO station)
  • In charge of physical check-up of actual inventories and cash of each COCO station.
  • Perform reading of digital and mechanical totalizers of dispensing pumps and will do computation of shift report as well as the cashier and find if there is any discrepancy.
  • Performs pump calibration in every nozzle.
  • Performs actual dipstick taking per product using product finding paste and water finding paste and will do UGT analysis.
  • Physical counting of Lubricants.
  • Performs cash counting in cashier’s booth and cash in vault.
  • Tallying of Petty cash fund from receipt.
  • Authorize to witness the changing of pump price from the pump if there is a price adjustment.

Station Supervisor (Trainee)

Flying V New York (Cubao)
10.2006 - 12.2006
  • Performs start and end shift function such as:
  • Shift turnover
  • Reading of digital and mechanical totalizer (pump meter) of sales
  • Checks attendance and appearance of forecourt attendants, cashiers, and utility.
  • Visual inspection of whole forecourt area including stockroom, electrical, and restroom.
  • Check availability of operational equipments or items such as squeegee, squeegee holder, water dispenser, water container and litter bin.
  • Strictly enforces and follows all station policies.
  • Oversees forecourt operations, if necessary, dispense fuel to customers.
  • Promotes, gives and demands excellent customer service.
  • Handles customer complaints or refer them to manager.
  • Oversees the assets of the forecourt area.
  • Helps the manager in the performance assessment of the pump attendant and cashier.
  • Recommends disciplinary action for faulty subordinates.
  • Notes and reports all irregularities in the station to the manager at the earliest time.
  • Monitor the flow of customers in and out of the forecourt.
  • Performs various administrative function such as overseeing the work and performance of forecourt, cashier assisting the manager to develop personnel schedules.
  • Performs and witness end shift function such as:
  • Shift Turnover
  • Digital and Mechanical Totalizer (pump meter) readings
  • Consolidation and tally of sales
  • Performs other related functions as required.


Forecourt Cashier (Trainee)

Flying V New York (Cubao)
09.2006 - 09.2006
  • Performs start of shift function that includes ensuring proper shift turn over, getting cash or change fund, doing visual inspection of the forecourt area to ensure cleanliness.
  • Wears the complete and standard Flying V Forecourt cashier uniform during duty at all times.
  • Practices good grooming at all times.
  • Reports to work 15 – 20 minutes before scheduled duty.
  • Checks attendance of forecourt attendants, their appearance and uniforms (in the supervisor’s absence)
  • Together with the supervisor, oversees the assets at the forecourt area.
  • Complete forecourt sales transactions in different modes of payment Ensures the customer he/she deals with is accorded excellent customer service, within a minimum period of time.
  • Performs all prescribed cash handling procedures, such as, cash in / out and safe drops.
  • Performs various administrative function such as, overseeing the work and performance of the forecourt attendant. Assist supervisor develop the shift schedules of the forecourt attendant.
  • Prepares prescribed reports accurately.
  • Performs end shift functions, including balancing the shift sales and cash on hand.
  • Noting down unusual occurrences, such as refunds, defective merchandise or equipment, customer complaints and shortages; and turning over accountability to the incoming shift.
  • Performs other related functions as required.

Forecourt Attendant (Trainee)

Flying V P. Tuazon (Cubao)
09.2006 - 09.2006
  • Responsible for the forecourt area operations during our shift. This will include dispensing of fuel, offering value added services like cleaning windshield, under the hood quick check up, continuous marketing of promotional schemes and product of Flying V.
  • Job Summary:

Administrative Staff

Mabuchi Trucks (Truck Dealer)
01.2002 - 01.2006
  • Telephone Marketer (received incoming calls, handle customer concerns or queries.)
  • Handle inventory of parts of the vehicle, ensure the in and out of every part.
  • Purchase orders from the supplier as if needed to the vehicle.
  • Reports to the chairman the status of every vehicle as may release from time to time.
  • Performs request for invoice for every vehicle that may sell to the clients.
  • Attend customer needs in the absence of sales representative.
  • Specific Job Description:

Sales Promo

KIAN Electric Fan – SM Appliances (SM Fairview)
01.2001 - 01.2002
  • Promote products and assist the needs of the customer at the same time.
  • Handle customer complaints on defective appliances.
  • Perform other related functions as may be assigned from time to time.

Education

Bachelor of Science - Computer Science

FEU – FERN
01.2001

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University of Perpetual Help Rizal
01.1998

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Masbate National Comprehensive High School
01.1997

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Jose Zurbito Sr. Elementary School
01.1993

Skills

Service excellence

References

Alex Gremio 

Account Manager MegaFleet Corporation 

0917 1552 686


Rommel Cabarlo

0917 822 9257


Michael Bernales 

0919 367 1609

Timeline

GRAB Driver

Grab Philippines
04.2022 - Current

Retail Operations Officer

Filpride Resources, Inc.
08.2021 - 04.2022

GRAB Driver

Grab Philippines
05.2019 - 08.2021

Ticketing Operations Officer

Island Water by Shogun ships Co. Inc.
07.2018 - 05.2019

Retail Training Officer

Uniol Petroleum Phils. Inc.
02.2014 - 06.2018

Special Project Officer

CT Ventures Corporation
08.2013 - 02.2014

Retail Training Associate

TWA, Inc. (Flying V)
01.2008 - 01.2013

Retail Auditor

Sunshine Petroleum Management Inc.
01.2007 - 01.2008

Station Supervisor (Trainee)

Flying V New York (Cubao)
10.2006 - 12.2006

Forecourt Cashier (Trainee)

Flying V New York (Cubao)
09.2006 - 09.2006

Forecourt Attendant (Trainee)

Flying V P. Tuazon (Cubao)
09.2006 - 09.2006

Administrative Staff

Mabuchi Trucks (Truck Dealer)
01.2002 - 01.2006

Sales Promo

KIAN Electric Fan – SM Appliances (SM Fairview)
01.2001 - 01.2002

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University of Perpetual Help Rizal

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Masbate National Comprehensive High School

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Jose Zurbito Sr. Elementary School

Bachelor of Science - Computer Science

FEU – FERN

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Ofero "Ken" Vargas