OLIVER RODOLFO

• Formulated and executed strategic technology plans to enhance and expand client relationships.
• Monitored key performance indicators to assess and maintain account vitality.
• Conducted regular technology reviews with the account management team and client stakeholders to align on objectives and performance metrics.
• Facilitated cross-functional collaboration for improved decision-making processes within the organization.
• Identified client requirements and partnered with cross-functional technical teams to tailor products and services.
• Acted as the principal point of contact for more than 50 regional and local clients in APAC, ensuring effective communication and swift resolution of issues.
• Championed customer satisfaction through outstanding service and upheld high technology quality standards.
• Led training programs for the account management team to improve skills and increase technology expertise.
• Directed the onboarding of client-facing technologies, including Client Portal, SharePoint, Azara and Corrigo and all other systems to be used by the clients.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Led cross-functional teams to exceed benchmarks for SLA delivery, staying on top of challenging schedules with multiple competing timelines.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Conducted BI-annual and maintained SOC2 Compliance for access management, adhering to strict security and privacy protocols.
• Oversaw the implementation of Single Sign-On and access integration between JLL systems and client system to enhance client user experience.
• Conducted targeted rescue and stabilization initiatives for accounts that received low customer satisfaction ratings, including root cause analysis, stakeholder engagement, and corrective action planning, leading to measurable improvements in client satisfaction and renewal rates.

Key Projects:

• Performed quality code review and removed technical debt and security vulnerabilities.
• Provided technical leadership to team members during system design.
• Architected and managed multiple projects from inception to completion, ensuring timely delivery and alignment with business objectives.
  Developed robust solutions using a comprehensive technology stack including Angular, Microsoft .NET, MS SQL Server, SQLite, Oracle, Vue, React Native, Azure, HTML5, CSS3, and Sass. Integrated with various third-party systems such as PayMongo API, Flash API, Braintree, PayPal, Maya, Ezee Channel Manager, Tourmind, and SiteMinder to enhance functionality and user experience.
• Happy Hotels App – A mobile OTA (Online Travel Agency) application for Philippine-based hotels and hospitality businesses. Enables users to book affordable accommodations and supports local properties in improving online visibility and increasing direct bookings.
• YLO App – A mobile app developed for lawyers and law students, serving as a centralized repository for legal references, case documents, and law-related resources.
• GIGS Philippines – A mobile platform that connects freelancers with clients, featuring job-matching capabilities and tools to empower the growing gig economy in the Philippines.
• Property Management System – A web and desktop application used in hotel and hospitality operations, featuring modules for guest check-in/out, inventory management, and restaurant POS integration.
• Medical Record System – A secure, web-based application designed for medical practitioners to manage patient records, consultation history, and treatment plans efficiently.
• Construction ERP System – A web-based enterprise resource planning solution for construction companies, covering project management, bill of materials tracking, payroll, and workforce scheduling.
• I AM Magsaysay App – An e-commerce mobile app developed for Magsaysay employees and their dependents, offering access to discounted products with installment and payroll-deducted payment options.
• EV Charging System – A mobile and web-based application integrated with EV charging devices, enabling real-time booking, monitoring, and management of electric vehicle charging operations.

• Led the onboarding and implementation of client-facing technologies, including Client Portal, SharePoint and Access Management tool utilized by clients to enhance engagement and streamline service delivery.
• Led bi-annual reviews and sustained SOC 2 compliance for access management processes, upholding rigorous security and privacy standards across all systems.
• Orchestrated the development of comprehensive project plans, delineating milestones, allocating resources, and establishing timelines to ensure successful platform deployment.
• Fostered collaboration with product management to align platform features with market demands and customer specifications.
• Managed stakeholder communications effectively, providing regular updates and progress reports to maintain transparency throughout the project lifecycle.
• Proactively identified and mitigated risks to ensure project success and platform stability post-implementation.
• Cultivated strategic partnerships with third-party vendors and collaborators to enhance platform integration processes.
• Led continuous improvement initiatives to elevate platform functionality and user experience following deployment.
• Provided leadership and mentorship to implementation teams, fostering a culture of excellence and cooperative teamwork.

• Managed the development team in successfully delivering a suite of applications, including a Life Cycle Management System, SharePoint Virtual Library, Support Chatbot, Find-A-Desk, Next Generation Maintenance, and Corrigo P1 SMS Notification using technology such as Microsoft .Net, React Native, Angular, MongoDB and SQL Server, SharePoint, PowerApps and Power Automate, Alteryx.
• Implemented agile methodologies to enhance project execution efficiency and adaptability.
• Orchestrated stakeholder collaboration to define project scope, objectives, and deliverables, aligning expectations and goals.
• Facilitated effective communication between technical teams and business units to maintain project alignment and mutual understanding.
• Monitored project progress, providing performance metrics and status updates to senior management.
• Led and directed regular team meetings to assess project progress and address any challenges or obstacles.
• Conducted proactive team performance evaluations to foster continuous improvement in project delivery processes.
• Accomplished multiple tasks within established timeframes.

• Developed and implemented a suite of SharePoint features and workflows—including Mandatory Account Deliverables, Account Pricing Approval, Savings Tracker, Transaction and Lease Tracker, and Work Permit Application—used by over 1,000 users across 50 APAC Customer Solutions accounts. Solutions were built using SharePoint Designer, HTML, jQuery, SharePoint Workflows, Power Apps, and Power Automate.
• Managed daily operations and maintenance of SharePoint environments, ensuring system reliability and efficiency.
• Collaborated with IT and business units to design and implement SharePoint solutions that enhanced collaboration and productivity.
• Administered SharePoint permissions, maintaining strict access control and adherence to security compliance standards.
• Developed and enforced SharePoint governance policies and procedures, aligning with organizational objectives and best practices.
• Assisted in the creation and administration of SharePoint content, including site architecture, document libraries, and data lists.
• Prepared comprehensive reports and documentation on SharePoint system usage, performance, and user engagement.
• Worked closely with the account teams to identify and integrate SharePoint solutions that met evolving business needs.

• Co-developed and supported a Manufacturing Forecasting System used by over 500 users across multiple departments. Played a key role in system design, data integration, and user support, resulting in improved forecasting accuracy and more efficient production planning. Utilized tools such as Microsoft .Net, SSRS and Oracle to ensure reliable data processing and reporting.
• Collaborated with cross-functional teams to define, design, and implement innovative software features aligned with project objectives and user requirements.
• Optimized software application performance, focusing on enhancing speed and scalability to improve user experience and system efficiency.
• Troubleshot and debugged existing software, ensuring timely upgrades and modifications for improved functionality and issue resolution.
• Played a key role in developing and maintaining continuous integration and deployment pipelines, significantly streamlining the software delivery process.
• Diligently documented development processes, code modifications, and architectural decisions, creating a comprehensive knowledge base for team use and future reference.

• Designed and implemented SharePoint solutions aligned with business requirements and best practices.
• Customized SharePoint sites using web parts, apps, page layouts, and themes to enhance user experience.
• Conducted SharePoint site administration, including permissions management, content organization, and workflow creation.

• Provided expert-level technical support and troubleshooting for complex system issues, ensuring high user satisfaction and system reliability.
• Architected and led the development of a SharePoint-based Enterprise Knowledge Portal, deployed organization-wide to over 1,000 employees across departments—including HR, Finance, and Airline Operations—to support diverse knowledge-sharing and operational requirements.
• Championed SharePoint adoption by delivering targeted training sessions to end-users, significantly boosting proficiency, user adoption, and overall operational efficiency.
• Led the development of key internal applications such as the Airline Crew Briefing System, Paperless Cockpit System, HR Self-Service Portal, and Learning Management System, leveraging Microsoft .NET and SharePoint to drive operational efficiency and improve user experience across departments.
• Spearheaded project management for SharePoint initiatives, from conception through to successful implementation.
• Administered SharePoint environments, optimizing performance and user accessibility.
• Collaborated with cross-functional teams to align SharePoint projects with business objectives.
• Developed and maintained comprehensive documentation for system configurations and procedures.
• Mentored junior team members in best practices for system administration, fostering a supportive learning environment.
• Conducted regular system audits, ensuring compliance with industry regulations and company policies.
• Coordinated seamless system upgrades while minimizing negative impacts on end-users'' experiences or workflow disruptions.

Technologies: .NET (C#, VB.NET, ASP.NET), SharePoint 2007 (MOSS/WSS 3.0), SQL Server 2000/2005, WinForms, Windows Workflow, ADO.NET, FileHelpers, Telerik Controls, FOXPRO

• Developed a Generic Import/Export Engine capable of processing multiple file formats (TXT, CSV, Fixed-Length, Excel, XML), integrating seamlessly with SQL Server using C# and WinForms.
• Built the CPF Calculator for Singapore Payroll, streamlining mandatory fund calculations using C# and WinForms.
• Contributed to the enhancement of Paysonnel .NET, the firm’s online payroll system, by developing and updating modules using VB.NET and ASP.NET.
• Created and maintained the internal company portal using SharePoint 2007 (MOSS), including:
  Team collaboration sites for developers in Singapore and the Philippines.
  Custom form submissions with integrated workflows.
  Ongoing portal support and maintenance.
• Produced high-level technical documentation for developed modules, ensuring maintainability and knowledge transfer.
• Updated and extended legacy modules for Paysonnel CE, a payroll system built with classic ASP and FOXPRO, improving system stability and compatibility.

Client: ABS-CBN IT and Bayantel
Project: BigAtin Online Loyalty System / BigAtin Online Loyalty System – Japan
Technologies: ASP.NET, VB.NET, SQL Server 2000, Oracle 8i, AJAX.NET, PDF Writer

• Analyzed the existing database structure of the Japan version of the loyalty system (SQL Server) and successfully migrated it to Oracle 8i for enterprise integration.
• Developed a PDF voucher generation module and integrated it into the existing BigAtin system, streamlining rewards distribution.
• Created a Japan Information Extraction Module to process and display localized user data within the loyalty system.
• Designed and implemented a custom FileReader tool for Bayantel that read and processed incoming files from a telephone gateway appliance, appending them to the Oracle database to support the billing process.

Clients: U.S.-based and local clients, including in-house projects
Technologies: ASP.NET, C#.NET, VB.NET, SQL Server, MS Access, PHP, MySQL, XML, Macromedia Flash, Dreamweaver, Altas (ASP.NET AJAX), VB6, InContact Call Center System

Responsibilities:

• Designed and managed the development of web-based and Windows-based systems for U.S. and local clients, as well as internal company projects.
• Maintained and enhanced existing client systems and internal tools to ensure continued functionality and performance.
• Managed the InContact Call Center System, including:
  Designing and revising system call flows.
  Providing technical support for call center agents.
• Supported company users and agents by resolving technical issues and ensuring system reliability.

Key Projects & Contributions:

• Company Tracking System – Built using ASP.NET 2.0, C#.NET, and Altas with SQL Server backend. Enabled efficient project and task tracking.
• Agent Monitoring System – Developed for real-time tracking of agent activity and performance. Built using ASP.NET 2.0, C#.NET, Altas, and SQL Server.
• Online Performance Metrics Tool – Enabled performance tracking for clients and call center agents. Built with VB.NET, ASP.NET, Flash, and Dreamweaver, using MS Access as backend.
• Employee Monitoring & Administration System – Developed with VB.NET (Employee module and Real-Time Viewer) and ASP.NET (Admin module) with SQL Server backend.
• Call Detail Reporting Tool – Tracked all company and agent calls, including abandoned calls in real time. Built using VB.NET and VB6.
• Recruitment and HR Systems – Contributed to the development of:
  Efloorz.com
  Trec Global Recruitment System
  Trec Global Payroll System
  Used VB.NET, ASP.NET, and ADO.NET for module contributions.
• Auto Email Reporting System – Created to automatically generate and send performance reports to clients and managers. Built with VB.NET.
• Recruitment Auto-Responder – Designed an automated email response system for job applicants using PHP and MySQL.
• Online Chart Analysis Tool – Developed for a U.S. client to visualize medical diagnostic data using Macromedia Flash, XML, and ASP.NET.

RESPONSIBILITIES:
To design and implement different systems/softwares depends on the Clients' System requirements. To train users and implement MYOB Software and other related softwares. To Analyze/site limitations on the Client existing system. To develop and maintain website( Kaklase.com) using Dreamweaver and PHP.

ACCOMPLISHMENT:
Developed Integrated Manufacturing System For Organo Philippines, Inc.
Developed Accounting/Medical System For Philippine Orthopedic Institute.
Created an Accounting System for Prebon Philippines Inc. and linked it with the confirmation and payroll system.
Developed and implemented a Foreign Exchange Comfirmation System for Prebon Philippines Inc.(a FX Company). Developed in a Visual Basic Environment. And used SQL Server 2000 as a backend database server.
Conducted systems analyzation for Prebon Philippines.
Created a software that serves as an ordering system for Sari Sari Group of Companies( a Fashion Store) used in their fashion show. It was developed using visual bassic 6 and Microsoft Access 2000.
Partly contributed on the design process of the kaklase.com website. Created a module to add/edit/delete/accept user logins using Php/Mysql via Apache server.
Implemented MYOB Premier Accounting System for Asia Pacific Diagnostic Service Inc (a Australian Company) and Cadbury Philippines.
Implemented Philippine Payroll Pro for St Jude Medical Hospital.

Responsibilities:

• Designed and implemented middleware applications to integrate MYOB Retail Manager (POS system) with mall data servers to automate daily sales reporting for retail tenants.
• Provided user training and technical support for the implementation of MYOB Premier Accounting and MAUS Business Management software across multiple client environments.
• Designed and customized financial and operational reports not natively available in MYOB.
• Performed PC troubleshooting and technical support as needed during software deployment and maintenance.

Key Accomplishments:

• Middleware Integration Tool – Developed a middleware program in Visual Basic 6 with Microsoft Access as the backend, enabling the transmission of sales data from MYOB Retail Manager to mall data servers. The system automatically generated and formatted daily sales reports in a text file compatible with the mall’s central system.
• MYOB & MAUS Software Implementation – Successfully deployed MYOB and MAUS software solutions for various retail clients, improving their accounting, inventory, and business process management capabilities.
• Custom Reporting Solutions – Designed and implemented tailored reports to meet specific client reporting needs not supported out-of-the-box by MYOB, enhancing business insights and decision-making.
• Technical Support – Provided hardware and software troubleshooting to ensure smooth operation of systems post-deployment.

Ayroso Enterprise Inc.
Project: Custom Point of Sale (POS) System
Role: Software Developer

Technology: VB6, MS Access

• Developed and implemented a customized Point of Sale (POS) system for a grocery store operation, tailored to the company’s sales and reporting requirements.
• Integrated management reporting tools to provide real-time insights on sales performance and inventory movement.
• Added basic financial modules to track company expenses and support day-to-day financial operations.

LYS Marketing Inc.
Project: Inventory Management System with Remote Access
Role: Software Developer

Technology: VB6, MS Access

• Designed and deployed a custom Inventory Management System to streamline stock tracking and replenishment processes.
• Enabled remote access capabilities for warehouse staff at a separate location, allowing real-time inventory updates and visibility across sites.
• Improved coordination between retail and warehouse operations by automating key inventory workflows.