Odette Villarica
Supervisor
Quezon City
Summary
Dynamic and results-oriented professional with extensive supervisory experience and a proven track record of driving team success through effective leadership and strategic guidance. Demonstrated expertise in optimizing operations, fostering a collaborative work environment, and achieving organizational objectives. Adept at leveraging strong interpersonal skills to motivate and mentor teams towards excellence.
Overview
19
19
years of professional experience
Work History
AI Coordinator
HC Consumer Finance Philippine
Quezon City
11.2023 - Current
- Overseeing the planning, execution, and delivery of AI projects within specified timelines
- Collaborating with cross-functional teams, including data scientists, engineers, and business stakeholders, to ensure alignment and progress on AI initiatives
- Working closely with stakeholders to understand their requirements and translate them into actionable tasks for the AI team
- Monitoring the performance of AI systems post-deployment
- Providing regular updates to stakeholders on project status, milestones, and any issues or concerns.
Senior Supervisor III for Pre-collection and Credit Card campaign
HC Consumer Finance Philippine
03.2018 - 10.2023
- Credit and Collections responsible for the activities and operations in the credit and collections department
- Oversees the processing and verification of applications for credit and the solicitation for payment on overdue accounts
- Investigate credit issues and suggest payment options to be approved
- Ensures collection agents follow all protocols, laws, and regulations to collect payment efficiently.
Junior Credit Advisor, Pre-Collection, Early Collection and Skip Tracing
HC Consumer Finance Philippine
09.2014 - 01.2018
- Call client before their due date for the pre-collection, reminding and collecting of their payments
- Collects overdue debts and informs clients about their payment duties
- Phone collecting of overdue debts
- Suggest solution to not paying clients, make agreements about payments
- Handle calls politely, professionally, and assertively, provide accurate information
- Ensure skip tracing – searching of new contacts for uncontactable clients through their contact references provided
- Handle mail and administrative activities like deletion, exclusion, supervisory calls tracker, non-critical and critical complaints.
Customer Service Representative
SL Temp
10.2011 - 01.2012
- Accepts inbound calls for Metrobank Credit Card Clients with regards to inquiries and concern on products and services
- Educate clients of correct procedures regarding bank’s product and services
- Handle system maintenance to facilitate client’s request and concern.
Customer Service Representative, Prepaid and Postpaid Account
Bayan Telecommunication Inc.
06.2005 - 04.2011
- Accepts inbound calls for Bayan Phone Extra Prepaid, Afford A Call and Bayan Phone Prepaid Clients with regards to Inquiries & Complaints about New Service Acquisition, Load Balance, Reload Cards, Technical complaints on their Prepaid Service, and Procedures on their acquired services
- Handles activation of RUIM card (SIM) and reload card
- Handles internet installation and troubleshooting in Bayan Phone Extra Prepaid
- Submits daily and monthly reports to immediate supervisor regarding the highlights of the operations.
Education
Bachelor of Science in Commerce Major in Management -
Technological Institute of The Philippines – Manila City
Quiapo Manilaundefined
Pulong Buhangin High School
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Cornelia M. De Jesus Memorial School
Skills
Microsoft Office
undefinedTel No
02 – 83717327
Civil Status
Married
Citizenship
Filipino
Personal Information
- Age: 40
- Date of Birth: 04/10/84
References
- Michelle Santos, Senior Collections Manager HC Consumer Finance Philippine, 09190018199
- Roselle Asuncion, Senior Collections Manager HC Consumer Finance Philippine, 09173248401
Timeline
AI Coordinator
HC Consumer Finance Philippine
11.2023 - Current
Senior Supervisor III for Pre-collection and Credit Card campaign
HC Consumer Finance Philippine
03.2018 - 10.2023
Junior Credit Advisor, Pre-Collection, Early Collection and Skip Tracing
HC Consumer Finance Philippine
09.2014 - 01.2018
Customer Service Representative
SL Temp
10.2011 - 01.2012
Customer Service Representative, Prepaid and Postpaid Account
Bayan Telecommunication Inc.
06.2005 - 04.2011
Bachelor of Science in Commerce Major in Management -
Technological Institute of The Philippines – Manila City
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Pulong Buhangin High School
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Cornelia M. De Jesus Memorial School
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