Odessa Jeed Flores

Conducted market research to identify opportunities for improving client offerings, coordinated team efforts to streamline processes and eliminate operational bottlenecks, performed needs assessments to tailor solutions for specific client challenges, and improved client retention through personalized follow-up initiatives.

Assisting medical professionals in verifying insurance coverage and handling queries. I verify patient insurance to ensure coverage and benefits before treatments, submit and track insurance claims for timely reimbursement, and coordinate with insurance providers to resolve billing issues. I educate patients on their coverage, co-pays, and deductibles, and maintain accurate patient records. I ensure compliance with healthcare regulations and insurance policies to prevent claim denials, assist with obtaining prior authorizations for medical procedures, and investigate and resolve insurance-related billing discrepancies.

Supporting buy and sell queries and escalation for eCommerce/ Retail account. I assist customers with online orders, refunds, and inquiries while managing product listings and inventory. I optimize product pages, handle payment disputes, and execute marketing campaigns. I analyze sales trends, improve website functionality, and ensure secure transactions.

Develop and implement customer retention strategies to enhance loyalty and reduce churn. I analyze customer behavior, resolve issues, and provide personalized support to improve satisfaction. I manage retention campaigns, loyalty programs, and feedback initiatives to strengthen customer relationships and drive repeat business.