Sheryll Ann V. Ocfemia, MRD
Tourism Graduate Professional
Baltao Rd.,Pasay, Philippines ,NCR
Overview
13
13
years of professional experience
Work History
Financial Customer Associate II
Conduent Incorporated
MOA, Pasay City
01.2026 - Current
- Provided management with daily log report on calls, complaints, resolutions, order statuses, and escalations.
- Stretching beyond assigned duties when needed for smooth business operations.
- Consistently achieved upselling goals through personalized product offers based on customer needs analysis.
- Managed high call volumes effectively, addressing inquiries promptly and reducing wait times.
- Balancing workload efficiently by prioritizing tasks based on urgency or importance.
- Collaborated with team members to meet sales targets and improve overall store performance.
- Served as a brand ambassador at community events, raising awareness about products/services offered by the company.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Advocated for customers and reported on observed areas for product or service improvement.
Business Owner
ZZZ Mini Store
Guinobatan
09.2023 - 12.2025
- Established strong customer relationships through excellent communication and attentive service.
- Consulted with customers to assess needs and propose optimal solutions.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating BIR Journals on daily sales.
- Managed financial operations to ensure fiscal responsibility, registered in DTI, BFP, DOH business sanitary, Mayor's Permit to Operate & BIR including budgeting, forecasting, and financial reporting.
Licensed Insurance Agent
PruLife UK
Legazpi
01.2023 - 08.2023
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Provided coverage option information to assist clients in protecting assets.
- Calculated quotes and educated potential clients on insurance options.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Professor I
Bicol University College of Agriculture and Forestry
Legazpi
01.2022 - 06.2022
- Mentored and supervised College students, providing valuable guidance for thesis work, research projects, and professional development.
- Evaluated student progress using both formative and summative assessments to provide targeted feedback for continuous improvement.
- Developed innovative teaching methods tailored to diverse learning styles, enhancing student comprehension and success rates.
- Provided students with constructive, encouraging and corrective feedback, discussed thoroughly the theories in Disaster Risk Reduction Management and other first aid techniques that they can use before, during & after the disasters.
- Used different learning modes and types of technology to engage students in achieving learning outcomes.
Administrative Assistant
Department of Environment and Natural Resources-Environmental Management Bureau V
Legazpi
08.2021 - 12.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems, organizing the files for ISO audit annually.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues, master of ceremony in every monday program to who Bicol Region wide Monday Program of DENR-EMB 5 via Microsoft Teams and using canva, excel and google workspace as tools.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Clinical Admin Assistant
Santos-Abrina Clinic
Muñoz, Nueva Ecija
03.2018 - 07.2021
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Professor I
University of Santo Thomas-Legazpi
Legazpi
06.2017 - 02.2018
- Mentored and supervised College students, providing valuable guidance for thesis work, lead a research projects in our business department as faculties, and facilitating professional development of the students like Tesda Seminars, Tourism & Hospitality Food Expo, Travel & Tours.
- Provided hands on assistance, strict compliance, monitored and assigned coaches on every event, organized the sports event and designate my active students which part they need to focus during the Intramurals 2017 in which I was assigned as the Sports coordinator in our College of Business Management Department.
- Created dynamic learning environment that valued instructor and student interaction also theoretical & practical examinations, developed a syllabi for the major tourism subjects like cruise management, resorts management, cultural heritage tourism, events management & business ethics.
- Increased course relevance by incorporating real-world example, proper grooming, tackled all the different departments such as front office, f&b, housekeeping and kitchen with relevant case studies merge into lesson plans and exposed my students to different industries that they will encounter once they graduate.
Science Aide-Technical Works
Department of Environment and Natural Resources-Environmental Management Bureau V
Legazpi
03.2016 - 06.2016
- Technical Assistance: Assists scientists and researchers in the execution of approved projects or studies.
- Data Gathering & Management: Collects, collates, encodes, and processes raw data in Excel or similar software.
- Field/Laboratory Support: Assists in laboratory work, such as cleaning, washing, and sterilizing glassware, and maintaining laboratory equipment and premises.
- Documentation & Reporting: Performs documentation and monitoring of projects, and drafts progress reports, letters, and other communications.
- Administrative Support: Handles clerical tasks, such as receiving/releasing documents, filing, and assisting with administrative requirements of the office.
- Project Monitoring: Participates in on-site monitoring of projects and helps identify bottlenecks.
- Other Tasks: Performs other related duties as instructed.
Dining Room Food Server
Xanterra Parks and Resorts Yellowstone National Park Wyoming, USA
Wyoming, USA
04.2013 - 06.2013
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
Hotel Food Server
Big Sky Resorts Big Sky Montana, USA
Montana, USA
03.2013 - 04.2013
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
Education
Master - Rural Development
01-2018
Bachelor of Science - Tourism Management
01-2014
Certification - Teaching
01-2020
High School Graduate - undefined
01-2010
Elementary Graduate - undefined
01-2006
Skills
Encoding
Website Developing
Graphic Designing
Booking Airline Tickets
Event Organizing/Event Coordinating
Tour Guiding
Tour Packaging
Inbox management
Email Management
Calendar Management
Customer Services
Tech Savvy
Digital Advertising
Digital Marketing
Appointment setting
Data Entry
Personal Administrative Assistant
Lead Generation
Google Suites
Digital Automation and Project Management esp MondayCom
Interests
Cooking and making desserts for my family, Badminton, Jogging and Core Exercise, Dancing, Zumba and Yoga, Watching Online Movies, Crochet Projects for Personal use and for Business, English, Science, Math and Social Studies Tutorial to my Eldest Daughter and Youngest Daughter
TRAINING COURSES ATTENDED
- (August 1-5,2022) Clairvoyance Academy Virtual Assistant Course Training
- (July 11,30-2022) Clairvoyance Academy Primer with Extensive and Intensive Basic and Core Skill Training for Aspiring Call Center Agents Teaching as Second Language Fundamentals, Advance and Workshop
- Central Bicol State University of 1st Regional Training of Trainers
- (January 19, 20, 21-2022 ) Agriculture - Boardroom Pili, Cam.Sur on Basic DRRM Concepts and Principles for NSTP Implementers
- (September-13,14,15-2017) University of Santo Thomas-Legazpi College of Business Management & Accountancy Sports Coordinator for UST-Legazpi Intramurals 2017
- (May-8-2012) Crown Regency Boracay Philippines On The Job Training
- (October-30-2017) Human Explore Travel & Tours/PTCAO Region 5 1st Regional Food & Travel Expo 2017
- (August-12-2017) Mayon Global 7th Hospitality & Tourism National Convention 2017
- (August-21-2017) Department of Tourism 5 Sustainable Tourism Workshop
- (June-27-2017) Department of Tourism 5/TESDA Region 5 ASEAN Toolbox Workshop Immersion for Tourism
- (Feb-9-2014) National Geographic Professionals Traveller Geotourism
- (August-29-2013) Aquinas University of Legazpi Rawis, Legazpi City First Tourism Student Congress-Organizer
- (November 27,2012) Jesse M. Robredo, Coliseum Naga City Tourism Congress
- (March-26-2012) Aquinas University of Legazpi Solemn Investiture Usherette
- (Dec-9-2011) La Piazza Legazpi City Usherette
- (Dec-8-2011) Restaurant and Flower Shop Intramuros, Manila F&B, Front Desk Operations and Housekeeping Procedure
- (Dec-8-2011) Resorts World Manila Pasay City Manila Philippines Culinary-Arts Basic Methods
- (Dec-7-2011) Hotel H2O Luneta, Manila Philippines Sales & Marketing And F&B
- (Dec-7-2011) Magsaysay Institute of Hospitality And Culinary Arts Ermita, Manila Philippines Demonstration on Fruit and Vegetable Carving
- (November-28-2011) Macro Asia A closer look at in-flight Catering Operations
- (October 13/18-2011) Fort Ilocandia Hotel Human Explore Travel & Tours Hotel familiarization seminar on Kitchen Department
- Manila Grand Opera Hotel & Casino Sales and Marketing Department Skills & Training
- (Oct-25-2010) Philippine Airline Department of Foreign Affairs Learning Centre & Seminar Passporting Seminar
- (Oct-23-2010) The Legend Hotel Puerto Princesa Palawan Business Management Seminar
- (June-15-2010) Workshop on Journalism AUL Tourism Magazine
- (June-10-2010) T.G.I. Fridays Mall of Asia Philippines Bar Exposure Program
- T.G.I. Fridays Mall of Asia Philippines Coffee Seminar
- Department of Trade and Industries Roxas Blvd. Pasay City Food Safety Program
- Tourism Introductory Seminar Aquinas University Graduate School Legazpi City Tourism Management
- (January-10-2010) STRATA Business Seminar La Piazza Convention Hotel Legazpi City Business Management Seminar
Timeline
Financial Customer Associate II - Conduent Incorporated
01.2026 - Current
Business Owner - ZZZ Mini Store
09.2023 - 12.2025
Licensed Insurance Agent - PruLife UK
01.2023 - 08.2023
Professor I - Bicol University College of Agriculture and Forestry
01.2022 - 06.2022
Administrative Assistant - Department of Environment and Natural Resources-Environmental Management Bureau V
08.2021 - 12.2021
Clinical Admin Assistant - Santos-Abrina Clinic
03.2018 - 07.2021
Professor I - University of Santo Thomas-Legazpi
06.2017 - 02.2018
Science Aide-Technical Works - Department of Environment and Natural Resources-Environmental Management Bureau V
03.2016 - 06.2016
Dining Room Food Server - Xanterra Parks and Resorts Yellowstone National Park Wyoming, USA
04.2013 - 06.2013
Hotel Food Server - Big Sky Resorts Big Sky Montana, USA
03.2013 - 04.2013
Bicol University Graduate School - Master, Rural Development
Aquinas University of Legazpi - Bachelor of Science, Tourism Management
Central Luzon State University - Certification, Teaching
MABA Computer Oriented High School - High School Graduate,
Puro Elementary School - Elementary Graduate,