Nysan Marie SUPETRAN
Taguig city,00
Summary
Dedicated, committed to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationship with clients. Hardworking, able to work under time pressures and ready to join on my next team.
Professional in customer support with strong background in managing diverse customer inquiries through chat platforms. Known for exceptional communication skills, problem-solving abilities, and adaptability to evolving customer needs. Team-focused with proven track record of collaborating effectively to achieve measurable results. Skilled in multitasking, maintaining composure under pressure, and utilizing various software tools to enhance customer experience.
Overview
21
21
years of professional experience
Work History
Chat Support Specialist
TELUS International Philippines
02.2024 - 09.2024
- Developed comprehensive knowledge of product offerings to provide accurate information and personalized recommendations.
- Streamlined chat support processes for increased efficiency and reduced response time.
- Handled sensitive customer situations with empathy and discretion while adhering strictly to company confidentiality policies regarding proprietary information dissemination protocols among authorized personnel only when absolutely necessary per established guidelines governing such matters internally at all times without exception whatsoever regardless of any extenuating circumstances whatsoever therein involved thereof herewith.
- Supported coworkers during peak periods by managing overflow chats as needed to maintain optimal service levels for all customers served.
Customer Representative
Alorica
09.2023 - 12.2023
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Assigned and designated job territories to customer care staff according to performance and history.
- Contributed to the development of departmental strategies aimed at enhancing the overall customer experience.
Customer Service Officer
Iron Mountain
01.2018 - 06.2023
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Assisted in training new hires, sharing best practices for delivering outstanding customer experiences consistently.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Responded proactively and positively to rapid change.
Executive Secretary
Phil-Asia Care Plans, Inc.
01.2004 - 01.2009
- Collated and distributed agendas and minutes for all executive meetings.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Organized and updated schedules for executives.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Supported timely decision-making with thorough research and accurate data analysis.
Education
High School -
Novaliches High School
College - AB Psychology
Our Lady of Lourdes University
Skills
- Patience and tolerance
- Empathy display
- Complaint handling
- Typing speed
- Social media monitoring
- Customer service excellence
- Problem-solving
- Multitasking
- Computer skills
- Understanding customer needs
- Attention to detail
- Self motivation
- Microsoft office
- Data entry
- Customer relations
- Call center experience
- Administrative and office support
- MS office
Personal Information
- Age: 43
- Height: 5'0"
- Weight: 55 kls.
- Date of Birth: 09/20/80
- Gender: Female
- Nationality: Filipino
- Marital Status: Married
- Religion: IglesiaNiCristo
Timeline
Chat Support Specialist
TELUS International Philippines
02.2024 - 09.2024
Customer Representative
Alorica
09.2023 - 12.2023
Customer Service Officer
Iron Mountain
01.2018 - 06.2023
Executive Secretary
Phil-Asia Care Plans, Inc.
01.2004 - 01.2009
College - AB Psychology
Our Lady of Lourdes University
High School -
Novaliches High School
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