Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nur En Mangkabong

Francesca Royale Condominium, Quezon City

Summary

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Overview

4
4
years of professional experience

Work History

Customer Experience Agent

Alorica
03.2025 - 01.2026
  • Inbound
  • Outbound
  • Email
  • Inbound (Verizon)

Operational Customer Expert 1

TELEPERFORMANCE
12.2023 - 02.2025
  • Inbound
  • Outbound
  • Financial Account Int. ( CHIME )

Swabber

Think Positive Stay Negative (TPSN)
12.2021 - 02.2023
  • Rapid Antigen Test
  • RTPCR
  • Admin Task

Education

Bachelor of Science - Radiologic Technology

University of Perpetual Help System Manila

Bachelor of Science - Radiologic Technology

St. Jude College

Bachelor of Science - Radiologic Technology

Universidad de Zamboanga

Skills

  • Documentation
  • Attention-to-detail
  • Time management
  • Customer service
  • Written communication
  • Multitasking

Personal Information

  • Father's Name: Nursin T. Mangkabong
  • Mother's Name: Nada J. Jumrani
  • Place of Birth: Sibuco, Zamboanga Del Norte
  • Date of Birth: 03/14/98
  • Gender: Female
  • Nationality: Filipino
  • Marital Status: Single

Timeline

Customer Experience Agent

Alorica
03.2025 - 01.2026

Operational Customer Expert 1

TELEPERFORMANCE
12.2023 - 02.2025

Swabber

Think Positive Stay Negative (TPSN)
12.2021 - 02.2023

Bachelor of Science - Radiologic Technology

University of Perpetual Help System Manila

Bachelor of Science - Radiologic Technology

St. Jude College

Bachelor of Science - Radiologic Technology

Universidad de Zamboanga
Nur En Mangkabong