Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

NOVO Arnaiz Jr

Ground Attendants
Pasay City
NOVO Arnaiz Jr

Summary

Dedicated Wheelchair Attendant at AsiaPro / Dnata, recognized for enhancing passenger comfort and safety through expert mobility assistance and proactive customer service. Skilled in safe lifting and disability awareness, I consistently improved operational efficiency and received commendations for exceeding service expectations while ensuring a seamless travel experience for all passengers.

Professional and experienced support worker prepared for this role. Skilled in safe and efficient wheelchair handling, providing exceptional service, and maintaining composure under pressure. Strong focus on teamwork and meeting goals with flexibility to adapt to changing needs. Known for reliability, compassion, and effective communication.

Overview

4
years of professional experience

Work History

AsiaPro / Dnata

Wheelchair Attendant
07.2022 - Current

Job overview

  • Assisted passengers with mobility needs, ensuring safe and efficient transportation within airport facilities.
  • Operated wheelchair equipment, adhering to safety protocols and customer service standards.
  • Collaborated with team members to provide timely support during peak operational hours.
  • Monitored and maintained wheelchair inventory, reporting any damages or issues promptly.
  • Trained new staff on proper handling techniques and customer interaction procedures.
  • Enhanced passenger experience by offering personalized assistance and addressing concerns proactively.
  • Implemented feedback mechanisms to improve service delivery and operational efficiency.
  • Coordinated with airline personnel to streamline boarding processes for passengers requiring assistance.
  • Demonstrated expertise in utilizing proper body mechanics when transferring passengers between wheelchairs, seats, and other mobility devices, ensuring both comfort and safety.
  • Improved passenger experience by providing timely and attentive wheelchair assistance.
  • Ensured passenger safety by conducting thorough equipment checks prior to each use.
  • Handled passenger boarding and deplaning processes with efficiency and care, ensuring wheelchair-bound travelers were comfortable and secure throughout the process.
  • Prepared detailed passenger manifests and other reports to meet organizational needs.
  • Provided boarding assistance to elderly, sick or injured people.
  • Secured passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
  • Escorted handicapped passengers from terminal to aircraft.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Handled challenging situations involving dissatisfied or anxious passengers calmly and professionally.
  • Supported airport operations by responding quickly and adeptly to changing passenger needs and requests for wheelchair assistance.
  • Participated actively in ongoing training sessions related to disability awareness, customer service techniques, and proper equipment usage.
  • Received commendations from supervisors for consistently exceeding customer service expectations while on duty as a Wheelchair Attendant.
  • Maintained up-to-date knowledge of airport layout, facilities, and emergency procedures, enabling efficient navigation throughout the terminal.

Education

DMC College Foundation, Inc.
Dipolog City

No Degree

University Overview

Skills

Patient care

Safety awareness

Disability awareness

Safe lifting

Mobility assistance

Timeline

Wheelchair Attendant
AsiaPro / Dnata
07.2022 - Current
DMC College Foundation, Inc.
No Degree

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NOVO Arnaiz JrGround Attendants