Novelyn R. De Guzman
Senior Travel Consultant
Cavite,PH
Summary
Rich experience of more than 11 years working in a call center and BPO industry. High level proficiency with GDS skills such as Sabre and Apollo. Innate dynamism which let me work in a corporate and Leisure call center atmosphere with ease. A self-oriented leader and good follower as well, a largely motivated and determined Individual who prioritizes success of the organization. Goal-oriented, willing to learn and be trained, interested in working with people.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Chat Analyst/Travel Consultant
Casto Travel Philippines Inc.
Cavite, Philippines
05.2022 - Current
- Engage with customers through online chat and messaging platforms called Intercom - responding to inquiries, providing information, and offering assistance
- Computer and GDS skills: Apollo and Galileo
Senior Travel Counselor /Ticketing/Rate Commission
Casto Travel Philippines
Cavite, Philippines
05.2017 - 06.2021
- Comprehensive knowledge of handling corporate flight, hotel, car booking
- Computer and GDS Skills: Word, Excel, Outlook email, Teams, Sabre, Amadeus, Apollo
Customer Service Associate
EXL Service Philippines Incorporated
Cavite, Philippines
02.2014 - 04.2017
- Determines requirements by working with corporate clients
- Responsible for advising clients about suitable travel options in accordance with their needs, wants and capabilities
- Computer and GDS Skills: Sabre and Apollo
Leisure Travel Consultant Sales and CS Associate
Aegis People Support
Cavite, Philippines
03.2010 - 01.2014
- Contact potential customers through phone calls and emails
- Deliver customized targeted sales strategies
- Collaborate with team members and other departments to ensure consistent and effective customer support
- GDS Skills: Sabre, Delta Matic, Apollo, Shares
Education
Bachelor of Science - Information Technology
STI/System Technology Institute
Dasmarinas, Cavite 03.2005 - 03.2009
Skills
I have received several performance award for being one of the top sales agent and recognition for providing exceptional customer service
Certification
This is to certify that the above statement is true and correct upon the best of my knowledge.
Personal Information
- Age: 35
- Place of Birth: Mandaluyong City, Metro Manila, Philippines
- Date of Birth: 04/16/89
- Nationality: Filipino
- Marital Status: Single
- Religion: Roman Catholic
Timeline
Chat Analyst/Travel Consultant
Casto Travel Philippines Inc.
05.2022 - Current
Senior Travel Counselor /Ticketing/Rate Commission
Casto Travel Philippines
05.2017 - 06.2021
Customer Service Associate
EXL Service Philippines Incorporated
02.2014 - 04.2017
Leisure Travel Consultant Sales and CS Associate
Aegis People Support
03.2010 - 01.2014
Bachelor of Science - Information Technology
STI/System Technology Institute
03.2005 - 03.2009
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