Novelyn Agang
Quezon City
Summary
Dynamic and self-motivated professional with a proven track record at Ninjavan, excelling in client relationship management and meticulous attention to detail. Enhanced delivery efficiency through effective route planning and reliable package management practices, ensuring timely and secure deliveries while fostering strong customer connections. Committed to service quality and continuous improvement.
Overview
4
4
years of professional experience
Work History
Courier Partner
Ninjavan
Quezon City, Metro Manila
09.2022 - 06.2025
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Ensured the safety of packages by properly handling fragile items during transportation and storage.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Verified delivery details with clients upon arrival, confirming accuracy before completing transactions.
- Increased delivery capacity by organizing packages effectively in vehicle.
Parcel Sorter
Ninjavan
Quezon City, Metro Manila
12.2021 - 08.2022
- Minimized package damage by carefully handling fragile items during the sorting process.
- Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
- Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
- Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
- Ensured timely deliveries by swiftly and accurately sorting parcels according to priority levels.
Education
No Degree - Comercial Cooking NCII
Salvador Trade School
Salvador, Lanao Del Norte03-2010
High School Diploma -
Kapatagan National High School
Kapatagan Lanao Del Norte03-2004
Skills
- Self-motivated work ethic
- Meticulous attention to detail
- Data-driven problem-solving
- Commitment to service quality
- Time management strategies
- Reliable package management practices
- Client relationship management
- Reliable logistics management
- Proficient in safeguarding data confidentiality
- Experienced in utilizing handheld scanning tools
- Systematic item organization
- Experience with area-specific routing
- Collaborative teamwork
- Proficient in task prioritization
- Working independently
Timeline
Courier Partner
Ninjavan
09.2022 - 06.2025
Parcel Sorter
Ninjavan
12.2021 - 08.2022
No Degree - Comercial Cooking NCII
Salvador Trade School
High School Diploma -
Kapatagan National High School