Novelyn Abina
Dimasalang
Summary
To be able to provide excellent and accurate service to a client and to be able to share my knowledge and experience with the company.
Overview
11
11
years of professional experience
Work History
Client Support
Rocket Station
10.2021 - 08.2022
- Taking Inbound calls for clients to book for Home Inspection
- Schedule and appointment management for Realtors and Clients
- Responsible for checking that inspection meet company standards
- Responsible for collecting payment and agreement signing from clients, post inspection
- Doing outbound calls for any other matter related to inspection
Appointment Setter
Rocket Station
07.2021 - 09.2021
- Made outbound and inbound calls with a script-driven call flow
- Addressed general inquiries and coordinated transactions via phone and email
- Email and text correspondence with clients
- Input data into a Podio (CRM) form and Hubspot
- Called sales lead to promote the company's services and converted the leads to customers
Virtual Assistant
Rocket Station
06.2021 - 07.2021
- Real estate cold caller and appointment setter Follow a script-driven call flow and handle questions and objections Gauge seller motivation Input data into a Podio (CRM) form
- Real estate admin assistant Source leads and performs skip tracing Complete property research and Comparative Market Analysis (Comparables) Create basic spreadsheets using Google Sheets
- Basic social media admin Set up accounts for Facebook, Twitter, Instagram, and LinkedIn Create and post content with and without Hootsuite Perform basic graphic design using Canva
- Property management customer service Manage basic maintenance work orders Address general inquiries and coordinate transactions via phone and email
Customer Service Representative
THE STUDIO TECHNOLOGIES
09.2020 - 11.2020
- Corresponded with customers to resolve order issues and concerns
- Assisted customers with placing orders and design modifications for patches, logos, and pins
- Processed orders, credits, and returns
Loan Processor
MICROSOURCING INTERNATIONAL LTD
11.2018 - 03.2019
- Performed initial appraisal of potential borrowers by thoroughly examining their applications
- Assessed credit standings of applicants through background research
- Interviewed applicants to evaluate their eligibility for a loan
- Called sales lead to promote the company's services and converted the leads to customers
Customer Service Representative
TELETECH
08.2018 - 11.2018
- Assisted sellers with listing issues, inquiries about listing guidelines, and any listing-related concerns
- Took care of seller’s funds once the item was received by the buyer
- Made sure that seller and buyer are both aware of eBay policies to avoid transaction conflicts
- Assisted customers, both seller and buyer with general inquiries
Customer Service Representative
C3
01.2017 - 06.2017
- Assisted customers with billing issues, service upgrades, account management, and processes payments as well as payment disputes
- Helped customers with basic troubleshooting for minor mobile phone issues
- Processed phone replacements based on warranty guidelines
- Offered additional services like warranty, gadgets, and other service enhancement products
Customer Service Representative
SYNNEX-CONCENTRIX
03.2011 - 01.2015
- Assisted customers with account management, billing issues, and other general inquiries with an average of 50 to 70 calls per day
- Processed payments, credit adjustments, and any payment related concern
- Offered additional services available like extra channels and any other add ons depending on customer’s account status
- Provided customers with accurate data about tech schedules and any tech visit related concerns
Technical Support Representative
- Assisted customers with account management, billing issues, and other general inquiries with an average of 50 to 70 calls per day
- Assisted customers with basic troubleshooting steps like reset power, and was responsible for making sure that the customer’s concern is technical
- Processed replacements after finding out that even without doing hardcore troubleshooting the device needed a replacement
- Transferred the call directly to level 2 support after doing the basic steps to make sure that the customer’s issue will be addressed during the first call
- Created work order (tech visit) once troubleshooting steps failed to fix the problem
Education
Bachelor of Science - Forestry
Bicol University
Guinobatan Albay10.2004
Dimasalang National High School
Poblacion Dimasalang Masbate04.2004
Skills
- Handle inbound and outbound calls
- Handle email and chat communication
- Perform online research
- Use Microsoft Office applications and Google Apps to create documents and files
- Perform all following real estate-related tasks:
- Leads sourcing (Real Estate Agent and For Sale by Owner)
- Skip tracing
- Seller lead management
- Cold calling and appointment setting
- Property market analysis
- Social media administration
- Basic property management administration
Additional Information
TOOLS
- MS Word / Google Docs
- MS Excel / Google Sheets
- MS PowerPoint / Google Slides
- Google Drive
- Canva
- Podio (CRM )
- Hubspot (CRM )
- Dialpad (Phone System)
- Google Chat / Gmail
- Housecall Pro
- Trello ( List Making Tool )
- MS Teams
- Zoom
- Outlook
- Spectora
- Zillow
- ISN (Inspection Support Network)
Timeline
Client Support
Rocket Station
10.2021 - 08.2022
Appointment Setter
Rocket Station
07.2021 - 09.2021
Virtual Assistant
Rocket Station
06.2021 - 07.2021
Customer Service Representative
THE STUDIO TECHNOLOGIES
09.2020 - 11.2020
Loan Processor
MICROSOURCING INTERNATIONAL LTD
11.2018 - 03.2019
Customer Service Representative
TELETECH
08.2018 - 11.2018
Customer Service Representative
C3
01.2017 - 06.2017
Customer Service Representative
SYNNEX-CONCENTRIX
03.2011 - 01.2015
Technical Support Representative
Bachelor of Science - Forestry
Bicol University
Dimasalang National High School
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