Novalyn Lapada
Electronics Engineer
Santo Tomas
Summary
Knowledgeable Electronics Engineer known for providing exceptional support and ensuring smooth operations. Proficient in addressing customer inquiries and resolving issues, contributing to overall efficiency. Demonstrated effective problem-solving skills and strong communication abilities in previous roles.
Overview
2024
2024
years of professional experience
4
4
Certifications
2
2
Languages
Work History
Chat Support Associate
Alorica
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Exceeded customer expectations by going above and beyond standard support protocols when necessary, resulting in increased satisfaction rates.
- Demonstrated adaptability by quickly learning new software tools and technologies as needed for providing seamless support experiences.
Project Manager
LightUpToys
01.2022 - 01.2024
- Leading a team towards, shared goals and objectives
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Monitored project performance to identify areas of improvement and make adjustments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
College Faculty
Colegio de San Juan de Letran
01.2018 - 01.2019
- Prepare classes, and give assignments that help students involvement and participation.
- Passionate about learning and committed to continual improvement.
Q.A Staff
SunPower Manufacturing Limited
- Documents inspection results by completing reports and logs.
- Enhanced product quality by implementing rigorous testing procedures and protocols.
- Collaborated with cross-functional teams to establish best practices for quality assurance processes.
- Supported successful product launches by ensuring strict adherence to established release criteria.
Senior Lead Technician
SunPower Manufacturing Limited
01.2008 - 01.2012
- Ensures good quality output based on defined parameters and control on time of delivery products.
- Streamlined processes for increased efficiency by implementing new software tools and applications.
- Enhanced system performance by troubleshooting and resolving complex technical issues.
Working Scholar
Saint Louis University
01.2001 - 01.2006
- Notes students violations and keep records tracks number of violations incurred by every student.
Education
Bachelor of Science - ECE
Saint Louis University
Baguio City01-2007
Skills
Leadership
Communication
Time management
Certification
Electronics Engineer
TRAININGS/ SEMINAR
- Workshop on Supervisory and Data Acquisition 2011-2012
- Mechatronics and Robotics Tesda, Complex - Taguig City
- Instrumentations and Control Servicing Nc2
- Mechatronics Technologies Corporation
- 2nd Floor.E. Virata Hall
- UP-ISSI Bldg
- Jacinto Street Diliman Quezon City
Timeline
Project Manager
LightUpToys
01.2022 - 01.2024
College Faculty
Colegio de San Juan de Letran
01.2018 - 01.2019
Senior Lead Technician
SunPower Manufacturing Limited
01.2008 - 01.2012
Working Scholar
Saint Louis University
01.2001 - 01.2006
Chat Support Associate
Alorica
Q.A Staff
SunPower Manufacturing Limited
Bachelor of Science - ECE
Saint Louis University