Versatile and results-driven professional with a proven track record at enhancing branch profitability and staff productivity through strategic management and training. Skilled in project management and relationship building, I increased revenue by over 20%. Recognized for exceptional team leadership and customer service awareness, adept at fostering community relations and driving business growth.
Overview
19
19
years of professional experience
Work History
Branch Manager
The Salon Authority
03.2021 - Current
Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Consulted customers to boost product sales and services.
Complied with regulatory guidelines and requirements.
Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
Enhanced branch visibility and market presence by orchestrating community engagement initiatives.
Elevated staff morale and productivity by introducing system of rewards and recognition for outstanding performance.
Real Estate Sales Agent
Freelance
07.2015 - Current
Generated leads through cold calling, networking, and referral-based marketing strategies.
Reviewed local listings and kept detailed list of availabilities for sales, purchases and possible new clients.
Successfully closed numerous deals by effectively addressing client concerns and resolving issues promptly during negotiations.
Generated leads for sales and rental properties through cold calls and referrals.
Communicated with clients to understand property needs and preferences.
Built lasting relationships with satisfied clients who provided referrals, contributing to business growth over time.
Provided comprehensive representation for clients during negotiations with other agents or potential buyerssellers.
Assisted clients in navigating the complex process of buying or selling properties, ensuring smooth transactions.
Organized showings of properties for interested parties while providing informative tours highlighting essential features.
Maintained extensive knowledge of the local real estate market trends to provide accurate advice to clients.
Coordinated appointments to show marketed properties.
Informed home buyer of sales, construction and warranty processes.
Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
Ensured legal compliance throughout transactions by reviewing contracts and coordinating closely with title companies and mortgage lenders.
Increased property sales by providing exceptional customer service and conducting thorough market analysis.
Expanded client base by consistently following up on potential leads and maintaining a positive professional image.
Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
Guided first-time homebuyers through the entire purchasing process, providing support from initial search to closing on their new homes.
Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
Evaluated the needs and financial capabilities of clients to recommend appropriate properties based on their preferences and budget.
Closed over Number deals and increased overall revenue Number%.
Inspected properties for listing accuracy and updated posts to maintain marketing integrity.
Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
Educated clients on sales and buying processes and advised buyers on making decisions.
Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
Project Director
Chain Glass Enterprises Inc.
05.2021 - 03.2023
Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
Developed and oversaw project operations and managed multi-functional issues through resolution.
Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
Implemented strategic project management methodologies, leading to efficient and successful project delivery.
Enhanced team productivity through regular progress tracking and performance evaluations.
Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
Led preparation of bid packages and associated scopes of work, appendices and exhibits.
Spearheaded change management initiatives that prepared organizations for new processes or systems implementations without disruption to ongoing operations.
Developed comprehensive project plans that clearly outlined key milestones, resource allocation, and risk mitigation strategies.
Monitored project and program quality to meet audit expectations.
Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
Cultivated a positive work environment, fostering open communication channels and encouraging team members to share ideas for continuous improvement.
Delivered high-quality results by adhering to industry best practices and maintaining a detail-oriented approach throughout each project phase.
Directed project design functions, developed proposals and conversed with customers and funders.
Hired and managed consultants, contractors and sub-contractors to complete project tasks.
Monitored project progress, identified risks and took corrective action as needed.
Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Developed and implemented project plans and budgets to ensure successful execution.
Classroom Teacher
Department of Education
03.2006 - 06.2015
Collaborated with parents, administrators and counselors to develop improvement plans for struggling students.
Implemented differentiated instruction strategies, ensuring all students were able to access the curriculum and make progress in their learning.
Boosted student confidence through consistent encouragement and positive reinforcement, fostering a supportive learning environment.
Developed strong relationships with parents through regular communication, promoting involvement in their child''s education.
Collaborated with colleagues to develop cross-curricular lesson plans, increasing students'' understanding of how subjects interconnect.
Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
Enhanced student comprehension by utilizing diverse teaching methods and adapting to individual learning styles.
Administered quizzes and tests to assess student understanding of material.
Education
Bachelor Of Science - Education
Saint Louis University
Baguio City
03.2000
Skills
Cash Handling
Timeline
Project Director
Chain Glass Enterprises Inc.
05.2021 - 03.2023
Branch Manager
The Salon Authority
03.2021 - Current
Real Estate Sales Agent
Freelance
07.2015 - Current
Classroom Teacher
Department of Education
03.2006 - 06.2015
Bachelor Of Science - Education
Saint Louis University
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