Norvin M. Valenzuela
Sydney
Summary
To be employed in a company that is driven towards excellence; A hospitality professional with track record of maintaining high standards in guest services and security. Proven ability to create welcoming atmosphere and manage access control efficiently. Committed to teamwork and flexible in adapting to changing needs, showcasing reliability and adaptability.
Overview
23
23
years of professional experience
Work History
Door Person
Intercontinental Hotel Sydney
11.2018 - 08.2025
- Greeted residents and guests, ensuring a welcoming environment.
- Monitored building access, maintaining security protocols effectively.
- Assisted with guest luggage, coordinating proper handling and handover for.
- Responded to guest inquiries, providing timely and accurate information.
- Trained new staff on operational procedures and customer service excellence.
- Kept work area clean and safe.
- Assisted in maintaining a clean and welcoming entrance area, contributing to a positive first impression for visitors.
- Maintained excellent customer relations.
In Room Dining Attendant
InterContinental Hotel Sydney
09.2013 - 10.2018
- Delivered exceptional in-room dining service, ensuring guest satisfaction through prompt and courteous interactions.
- Managed food and beverage orders efficiently, adhering to established service standards and protocols.
- Coordinated with kitchen staff to ensure timely preparation and delivery of meals to guests.
- Maintained cleanliness and organization of dining equipment and supplies, promoting a safe environment.
- Trained new staff on in-room dining procedures, enhancing team performance and service quality.
- Implemented process improvements for order accuracy, reducing errors in meal deliveries significantly.
- Oversaw daily operations of in-room dining services, ensuring compliance with health and safety regulations.
In Room Dining Attendant
Crowne Plaza Galleria Manila
12.2009 - 06.2013
- Assisted in training new In-Room Dining Attendants, sharing best practices for efficient service and positive guest interactions.
- Contributed to a seamless room service operation through effective communication with team members, kitchen staff, and front office personnel.
- Enhanced guest satisfaction by promptly delivering in-room dining orders with exceptional presentation and attention to detail.
- Handled guest inquiries regarding menu options and provided recommendations based on personal knowledge and preferences, leading to increased satisfaction ratings.
- Promoted a positive dining experience by addressing guests'' special requests and dietary restrictions with care and professionalism.
- Upheld strict sanitation guidelines during food handling, storage, and transportation tasks, maintaining a safe environment for both guests and staff members.
Customer Service Representative ( Verifier )
Live Customer Care Center Philippines
03.2003 - 12.2009
- Team Leader ( Quality Assurance )
- Administrative Staff
Sales Associate/ Inventory Clerk
Office Warehouse
07.2002 - 12.2002
Education
Bachelor of Science - Business Administration / Major in Management
University of The East
01.2001
Skills
- Tactfulness
- Cross-cultural sensitivity
- Strong interpersonal skills
- Strong work ethic
- Initiative and Self-motivation
- Teamwork
- Customer service
- Team player
Training
- Japanese and Asian cuisine March 2010 - April 2010
- Unique Guest Experience 1&2 Holiday Inn Galleria Manila June/August 2010
- Call Master Series Holiday Inn Galleria Manila July 2012
- Engage Your Guest Crowne Plaza Galleria Manila February 26, 2013
References
Lousiana, Tiffany | Assistant Finance Manager | InterContinental Sydney
0434647917
Ables, Christopher | Concierge Supervisor | InterContinental Sydney
0403526759
Timeline
Door Person
Intercontinental Hotel Sydney
11.2018 - 08.2025
In Room Dining Attendant
InterContinental Hotel Sydney
09.2013 - 10.2018
In Room Dining Attendant
Crowne Plaza Galleria Manila
12.2009 - 06.2013
Customer Service Representative ( Verifier )
Live Customer Care Center Philippines
03.2003 - 12.2009
Sales Associate/ Inventory Clerk
Office Warehouse
07.2002 - 12.2002
Bachelor of Science - Business Administration / Major in Management
University of The East
Similar Profiles
Po KwongPo Kwong
Banquet waitress at Intercontinental Hotel SydneyBanquet waitress at Intercontinental Hotel Sydney
Samara SpangenbergSamara Spangenberg
Food and Beverage Attendant at Intercontinental Hotel SydneyFood and Beverage Attendant at Intercontinental Hotel Sydney
Tra My NguyenTra My Nguyen
Housekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel SydneyHousekeeping Supervisor/ Coordinator/Administrator at Intercontinental Hotel Sydney
POLLY LAIPOLLY LAI
APAC Indirect Procurement - Senior Sourcing Manager at Orsted TaiwanAPAC Indirect Procurement - Senior Sourcing Manager at Orsted Taiwan
Brody GattBrody Gatt
Warehouse Storeperson at Peter Warren AutomotiveWarehouse Storeperson at Peter Warren Automotive