NORMIE JOY LUSTRIA

DUTIES AND RESPONSIBILITIES

· Prepares minutes during Operations Meeting and sending out to all concerned department.

· Printing of relevant reports for daily meeting.

· Monitoring of Pending Items and personally check with the Purchasing Department for the updates of the Pending Purchase Requests.

· Monitoring of weekly schedule of all employees

· Filling of all updated Job Descriptions of all The Alpha Suites employees.

· Filling of all updated Policies and Procedures for easier reference.

· Files approved Pull-Out Forms and submit report to Assistant General Manager- Operations on monthly basis.

· Follows up any pending transactions with Treasury.

· Maintains the Petty Cash of Executive Office and secures all official receipts for liquidation and reimbursement

· Monitors office supplies and prepares PR whenever necessary.

· Maintains and Inventory Record of all collaterals.

· Maintains cleanliness and orderliness of the Executive Office.

· Consolidates the documents for General Manager/ President’s Signature.

· Performs other tasks as directed by the Assistant General Manager- Operations from time to time.

DUTIES AND RESPONSIBILITIES

· Welcome and greet the guest with a smile and start a conversation with them.

· Politely asks for their reservation/confirmation number together with their passport or any valid government issued I.D for verification.

· Explain to them the amenities, rules and policies of the hotel.

· Offer luggage assistance and bidding the guest a pleasant and wonderful stay.

· Attend their needs, wants and concerns and responding it immediately.

· Doing night audit, preparing arrivals and departures for tomorrow arrivals.

· Log and encode their request and complaints in designated log sheets.

· Secure their safety and security.

· Book walk in guest and answers phone calls regarding inquiries from guest especially in their reservation.

· Doing reports and some paper works.

DUTIES AND RESPONSIBILITIES

· Welcomed passengers politely with a smile as they check in their luggage and assigned their seats. Greeted passengers with small conversations

· Responsible for the safety and comfort of passengers

· Reminded them the seven safety and security questions

· Ensured that we tag their baggage to go directly to their final destinations

· Took care of their complaints and queries by helping and guiding them in case of delayed flights and cancellations

· Gave them good customer service by assisting and listening to their issues and concerns

· Dealt with difficult passengers and situations politely but firmly

· Assisted VIP guests of their concerns especially regarding delayed or cancelled flights at Mabuhay Lounge