Norman Mark Sagarino
Alota
Mandaue City
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Inbound Sales Representative talented at managing high workloads with efficient and quality-driven mindset. Determines needs and overcomes objections with practiced skill.
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
10
10
years of professional experience
Work History
Inbound Sales Agent
Dyninno Inc
01.2023 - Current
- Achieved high conversion rates by utilizing persuasive selling techniques during inbound calls.
- Strengthened brand reputation by maintaining the highest level of professionalism during all interactions with customers and prospects.
- Assisted in training new hires to ensure consistent delivery of excellent customer service across the team.
- Generated leads for potential clients through effective cold calling and follow-up communication.
Junior Marketing Executive
Tier One Digital Marketing
07.2021 - 01.2023
- Conducted market research to identify target audiences and tailor marketing messages accordingly.
- Increased brand awareness by developing and implementing creative marketing campaigns.
- Developed compelling content for various marketing channels, including email newsletters and blog posts.
- Coordinated event planning efforts to increase brand visibility and generate leads at industry trade shows.
Listener Care Representative
The Results Companies, LLC
03.2016 - 04.2021
- Streamlined workflow processes by identifying inefficiencies within the existing system and suggesting actionable improvements for implementation.
- Strengthened customer loyalty by actively promoting additional products or services that aligned with their needs or interests.
- Balanced competing priorities during high-volume periods without sacrificing accuracy or responsiveness in addressing caller needs.
- Contributed to team success by consistently meeting or exceeding performance metrics for call quality, handle times, and customer satisfaction scores.
Market Researcher Representative
Survey Sampling International
01.2016 - 03.2016
- Continuously improved internal knowledge base by staying up-to-date on industry developments and attending relevant conferences and workshops.
- Utilized advanced statistical techniques for data analysis, yielding deeper insights into consumer preferences and behaviors.
- Conducted focus groups with target customers, uncovering valuable feedback for product improvement initiatives.
- Mentored junior researchers by sharing best practices in methodology selection and data interpretation techniques.
Outbound Sales Agent
CB SOLUTIONS
01.2014 - 03.2016
- Managed a high volume of outbound calls daily, maintaining a professional demeanor throughout each interaction.
- Increased customer satisfaction by addressing and resolving client concerns promptly and professionally.
- Generated new leads by researching prospective clients and identifying opportunities for outreach.
- Maintained a positive attitude in the face of rejection, employing resilience and persistence to achieve sales goals.
Education
Bachelor of Secondary Education Major in Math
Cebu Technological University
M.J. Cuenco Avenue Corner R. Palma Stree 04.2001 -
Skills
Accomplishment
Former SK KAGAWAD in Barangay Talima for 5 years and participate in projects that will develop and promote programs and activities that cater to the youth’s needs. Seen as a platform for emerging leaders to hone their skills in public service.
Timeline
Inbound Sales Agent
Dyninno Inc
01.2023 - Current
Junior Marketing Executive
Tier One Digital Marketing
07.2021 - 01.2023
Listener Care Representative
The Results Companies, LLC
03.2016 - 04.2021
Market Researcher Representative
Survey Sampling International
01.2016 - 03.2016
Outbound Sales Agent
CB SOLUTIONS
01.2014 - 03.2016
Bachelor of Secondary Education Major in Math
Cebu Technological University
04.2001 -
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