Norlyn Delacruz
Event Singer
San Mariano
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Hair Salon Receptionist
Jane's Beauty Parlor
San Mariano
05.2020 - Current
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Communicated with spa team members if clients canceled or changed appointment times.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Lead Singer
Delaramos Band
San Mariano
05.2018 - Current
- Trained and prepared voice, using various melodies and ranges such as soprano, tenor, alto and bass.
- Observed choral leaders or prompters for cues or directions in vocal presentations.
- Selected and arranged music for Number holiday performances and special events.
- Promoted musical career by maintaining website or social media presence.
Sales Clerk
SM CAUAYAN CITY ( CHANCELLOR 9000 )
Cauayan City
05.2014 - 01.2015
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Kept front check out area clean and organized for efficient service.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Opened and closed store by balancing cash registers and receipts.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Assisted over Number customers daily with buying experience to increase customer satisfaction ratings Number%.
Cashier
Jollibee Food Corporation
Cauayan
08.2011 - 04.2012
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Performed cash, card and check transactions to complete customer purchases.
Education
2nd Year College - Business Administration And Management
ISABELA STATE UNIVERSITY CAUAYAN CAMPUS
Cauayan City Isabela 06.2012 - 07.2014
Skills
Office administration
undefinedTimeline
Hair Salon Receptionist
Jane's Beauty Parlor
05.2020 - Current
Lead Singer
Delaramos Band
05.2018 - Current
Sales Clerk
SM CAUAYAN CITY ( CHANCELLOR 9000 )
05.2014 - 01.2015
2nd Year College - Business Administration And Management
ISABELA STATE UNIVERSITY CAUAYAN CAMPUS
06.2012 - 07.2014
Cashier
Jollibee Food Corporation
08.2011 - 04.2012
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