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Dynamic and customer-oriented Technical Support and Customer Service Specialist with over five years of progressive experience providing exceptional client support across telecommunications, healthcare, retail, and hospitality industries. Adept at delivering high-quality service in both remote and on-site environments, with proven expertise in troubleshooting, account management, billing assistance, and process improvement. Skilled in leveraging tools such as Zendesk, Genadmin, Microsoft Teams, and Observe AI to manage complex inquiries, ensure issue resolution, and maintain accurate documentation. Recognized for a strong balance of technical aptitude and emotional intelligence, excelling in deescalating customer concerns, identifying solutions quickly, and maintaining professionalism under pressure. Demonstrated success in exceeding performance metrics including customer satisfaction, issue resolution time, and quality assurance. Highly organized and self-directed, with extensive experience in remote work environments that demand time management, multitasking, and clear virtual communication. Known for building trust with customers, supporting team collaboration, and fostering positive client relationships that align with company values and objectives. Proficient in Microsoft Office Suite, mobile and desktop troubleshooting, and cross-departmental coordination. Passionate about creating seamless customer experiences while driving measurable results for the organization.
Dedicated customer service representative with proven skills in conflict management and technical support. Committed to enhancing customer satisfaction through effective problem-solving and attention to detail.

Dedicated professional with 10 years in retail and 12+ years in customer service. Adept at resolving complex customer issues and enhancing satisfaction through effective communication and teamwork. Committed to delivering timely, high-quality service while fostering positive relationships with customers.

Dedicated Customer Service professional experienced in document management and time management. Offers skills in recordkeeping, knowledge of information security practices and background in office standards. Looking to put knowledge and abilities to good use in clerical position focused on information and document oversight. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Transitioning from customer service to IT, seeking an rewarding opportunity to build career in Data Science world with the practical skills in Python, Networking, Data analytical skills, Linux operation, and customer-centric professionalism. Offering a strong IT foundation, coupled with customer service and business development expertise. Committed to learning and ready to contribute adaptability, a strong work ethic, and technical proficiency to enhance the host organization's IT initiatives.

Proven Customer Service Specialist, excelled at Teleperformance by enhancing customer satisfaction through expert resolution of complex technical issues and proactive churn management. Demonstrates exceptional communication and problem-solving skills, adept in CRM software and technical support. Achieved notable customer service accolades, reflecting a commitment to excellence and a high-energy attitude.

Norjenah Ranico

Summary

Overview

Work History

AbroadWorks
Remote

Job overview

Endeavor
Mandaluyong City, Metro Manila, Philippines (Remote)

Job overview

IBEX GLOBAL
Alabang

Job overview

Teleperformance
Makati City, Metro Manila, Philippines

Job overview

Education

Dasmarinas National Highschool
Dasmarinas, Province Of Cavite, Philippines

Skills

Timeline

Customer Service Representative

Technical Support Representative

Customer Service - Team Lead

Technical Support Representative

Dasmarinas National Highschool

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Education

Dasmarinas National HighschoolDasmarinas, Province Of Cavite, Philippines

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Dasmarinas National Highschool

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