Microsoft Word
NORFARUTIMA KRISTEE ABIDIN
RECEPTIONIST
Cotabato City,Maguindanao
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Welcoming clerical professional with one year of experience in Industry office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, Task and Task. Accurate when entering information in Software and keeping organized filing systems.
Enthusiastic Job Title eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Task and Task and training in Skill. Motivated to learn, grow and excel in Industry.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Construction Liason Officer
FPJ Construction And Supply
Isulan, Sultan Kudarat
03.2020 - Current
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Handled day-to-day running of project or department or task, ensuring high levels of productivity and progression.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Led type team in delivery of type project, resulting in result.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Managed team of number employees, overseeing hiring, training, and professional growth of employees.
- Used Microsoft Word and other software tools to create documents and other communications.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked closely with job title to maintain optimum levels of communication to effectively and efficiently complete projects.
- Maintained energy and enthusiasm in fast-paced environment.
- Interacted daily with various project managers, subcontractors and municipal inspectors to complete construction projects.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Handled Type and Type construction tools and machinery to effectively complete Task and Task.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
Ticket Sales Agent
Unified Product And Services
Cotabato City, Maguindanao
01.2014 - Current
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Utilized Software to input all key data into hotel's database system.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
Receptionist
Swiss International Palace Hotel Manama
Manama, BAHRAIN
08.2018 - 12.2019
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Resolved customer problems and complaints by Action.
- Routed incoming mail and messages to relevant personnel without delay.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Scheduled and confirmed appointments and meetings for Job Title.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Received Number in-bound calls and initiated Number out-bound daily calls to introduce customers to products and services offered.
- Operated multi-line telephone system to independently handle over Number calls each day.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Education
GRADUATE IN MIDWIFERY - Midwifery
Notre Dame Hospital And School Of Midwifery
COTABATO CITY 06.2010 - 03.2012
Skills
Travel planning
Organization skills
Strategic Planning
Database administration
Verbal and written communication
Multi-line Telephone Systems
Technical Support
Mail handling
Performance improvement
Office administration
Customer and client relations
Documentation and reporting
Correspondence distribution
Additional Information
Birthday: December 25, 1992
Phone Number: 09165548612
Email Address: norfarutima1225@gmail.com
Software
MIcrosoft Excel
Timeline
Construction Liason Officer
FPJ Construction And Supply
03.2020 - Current
Receptionist
Swiss International Palace Hotel Manama
08.2018 - 12.2019
Ticket Sales Agent
Unified Product And Services
01.2014 - Current
GRADUATE IN MIDWIFERY - Midwifery
Notre Dame Hospital And School Of Midwifery
06.2010 - 03.2012