Noresa Deyna Parael
Quezon City, Metro Manila
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTEC
12.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
IntouchCx
02.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Customer Care Representative
Afni
07.2023 - 12.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Team of Experts
Concentrix
10.2021 - 05.2023
- Assisted in the recruitment and training of new team members, fostering a positive work environment.
- Prioritized customer needs, offering attentive service and addressing concerns promptly.
- Enhanced team''s knowledge of denim trends and industry advancements through regular training sessions.
- Increased customer satisfaction by providing expert advice on denim fit, style, and care.
Inbound Sales Representative
Alorica
01.2021 - 09.2021
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction ratings.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Responded to customers within required turnaround times.
- Documented details of calls and customer interactions.
- Exceeded productivity targets and sales goals by 98%.
Medical Records Retrieval Specialist
Datafied
08.2019 - 08.2020
- Enhanced patient care by accurately and efficiently retrieving medical records for healthcare providers.
- Streamlined record retrieval processes, resulting in faster access to critical patient information.
- Optimized workflow through continuous process improvement, leading to increased productivity within the team.
- Assisted in compliance audits, demonstrating adherence to industry regulations regarding medical record management.
- Collaborated with other healthcare professionals to ensure the timely delivery of pertinent medical information.
Customer Service Representative
IQor Global Services
10.2018 - 05.2019
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
3rd Year Undergraduate - Bachelor of Secondary Education, Major in English
New Era University
Quezon City, Metro Manila, PhilippinesSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Conflict resolution
- Microsoft Excel
- Customer satisfaction measurement
- Microsoft outlook
- Appointment scheduling
- Team development
- Microsoft PowerPoint
- Product sales
Languages
English
Advanced (C1)
Timeline
Customer Service Representative
TTEC
12.2024 - 02.2025
Customer Service Representative
IntouchCx
02.2024 - 11.2024
Customer Care Representative
Afni
07.2023 - 12.2023
Team of Experts
Concentrix
10.2021 - 05.2023
Inbound Sales Representative
Alorica
01.2021 - 09.2021
Medical Records Retrieval Specialist
Datafied
08.2019 - 08.2020
Customer Service Representative
IQor Global Services
10.2018 - 05.2019
3rd Year Undergraduate - Bachelor of Secondary Education, Major in English
New Era University
Similar Profiles
Stephanie MolinaStephanie Molina
Customer Service Representative at TTECCustomer Service Representative at TTEC
Genea SanfordGenea Sanford
Toll Collector at TTECToll Collector at TTEC
Daniel VilarrealDaniel Vilarreal
Customer Service Representative at TTECCustomer Service Representative at TTEC
Jordan DunneJordan Dunne
Customer Service Representative at TTECCustomer Service Representative at TTEC
Agatha Hyacinth HonoratoAgatha Hyacinth Honorato
OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.OPERATIONS SUPPORT BET at WANFANG TECHNOLOGY INC.