Norelyn Cruz

• Handling 200 plus employees including skilled and non-skilled employees, staff and executives
• Maintain Human Resources records by recording new hires, transfer, terminations, tracking vacation and sick leave
• Making Offer Letters, Salary Certificate, Experience Certificate, Warning Letters etc
• Support HR Manager/PRO with missing document tracking for new joiners during onboarding
• All PR related jobs for all related employees(new and existing) like Labor and Immigration Department related work, visa processing, visa cancellation, renewal of trade licenses and all tenancies
• Assist with recruitment process by posting job openings, scheduling interview and coordinating candidates
• Managing medical insurance renewal, addition, deletion, claims, group policy handling quotation including Workmen's Compensation (WC), Professional Indemnity and Third-Party Liability Insurance (TPL)
• Abu Dhabi Pension fund registration and tracking
• Handling bank cards application for all new employees (personal/rendered); responded to staff and labor inquiries/complaints
• Support HR manager/PRO with missing document tracking for leavers during off boarding process.
• Developing and maintaining an organized filing system (master data)
• All time sensitive documents and licenses are renewed ahead of the deadline to ensure full compliance and avoid fines.
• Weekly report to the HR manager on the progress of visa/cancellation status.
• Employee records keeping/monitoring and updating, including sensitive information of the company documents and confidentiality.

Document Controller

• Weekly report to the HR manager on the progress of visa/cancellation status.
• Handling intake, scanning, verification and storing documents
• Filing and archiving relevant documentation
• Retrieving files for other employees (new/old) when needed
• Designing templates for documents for accuracy and compliance
• Controlling the flow of documents in and out of the department
• Respond to employee inquiries regarding HR (company) policies, benefits and procedures.
• Reporting errors or developments regarding document storage
• Ensuring the secure destruction and disposal of sensitive documents
• Updating and maintaining physical records
• Ensure that all documents are up to date
• Follow company procedures
• Ensure the safekeeping, security and confidentiality of company records and information.

• Managing database for at least 3,000 workers with regards to Medical Insurance & Residence Visa
• Maintaining effective records (Medical Insurance)
• Handling medical insurance (Basic, Enhance & Workmen's Compensation for labor and staff
• Preparing documents for application of additional member, renewal, deletion/cancellation and upload in insurance portal
• Follow-up pending documents for pending insurance application
• Request Insurance Continuity Certificate (COC)
• Checking and arranging HAAD fines for additional member and get approval of the management for the payment process
• Keeping records of Tax Invoice from insurance (for accounts records)
• Coordinating to insurance broker from time to time (pending insurance cards, COC, medical claims and invoices)
• Responded to staff/labour inquiries and handled insurance complaints
• Performing various clerical duties such as but not limited to scanning of documents, writing letter and emails
• Coordinating to insurance companies and make comparison sheet for medical insurance and workmen's compensation
• Developing and maintaining an organized filing system (masterdata)
• Gather and compile data for weekly/monthly reports pertaining to claims approval/denials and pending claims
• Checking their exact site location
• Preparing of their documents and original passports
• Update the list and status upon receiving the documents (medical receipts, Emirates ID application form, Tawjeeh and original passport) from our site coordinator.

Executive Secretary

• Managing schedules, calendars and appointments: organizing meetings and events: handling correspondence such as emails, letters, taking minutes (MOM) and phone calls.
• Booking flights, transportation, accommodation (hotels) and creating itinerary for business trips or personal travel.
• Providing technical support for computers, cellphones or other devices used by the employer /(CEO) .
• Maintaining strict confidentiality regarding sensitive information related to the employer/CEO, their business or personal matter.
• Being proactive in identifying potential issues or challenges and finding solutions to address them effectively.
• Helping the employer/CEO prioritize tasks , manage their time efficiently , and stay on track with deadlines and commitments.
• Representing the employer/CEO in a professional manner at all times; whether interacting with colleagues, clients or other contacts.

• Managing database for at least 3,000 nos
• Of workers with regards to Residence Visa, Emirates ID, and Medical Insurance
• Processing all requirements for application and approval of Residence Visa and Emirates ID (Renewal and New Arrivals)
• Keeping up-to-date on new Government policies relating to Visa and Emirates ID processing
• Processing all necessary requirements in obtaining Medical Insurance, Motor Insurance, Workmen's Compensation, and Third Party Liability
• Processing and Application of Military (GHQ) and Security (CNIA) Pass
• Data Entry on ORACLE system
• Maintaining both manual and electronic Labor files
• Updating Labor tracks and Notifying key staffs regarding workers with expiring visas to start renewal processing or cancellation processing
• Ensuring proper distribution and handling of important documents such passports, Emirates IDs, and Medical Cards
• Performing various clerical duties such as but not limited to scanning of documents, writing letters and emails and attending to calls and assisting in Front Desk/Reception duties
• Attending to problems/complications on visa, Emirates ID, Security Pass, and Insurance processing (i.e
• Government refusals/system errors)
• Developing and maintaining an organized filing system.

• Assisting to senior insurance adjuster to collecting clients documents (OR/CR, driver's license, incident place/cars photographs and police report)
• Answer and direct phone calls
• Organized and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact list
• Book travel arrangements.