NOREEN NIKKI M. ARCIGAL
IT Operation Supervisor
BIÑAN
Summary
Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
IT Operation Supervisor
EDUCAR SHARED SERVICES INC.
07.2023 - Current
- Supervising team, reducing operational costs, monitoring their department's compliance with operational policies, and keeping up-to-date with the progress of administrative duties.
- Manage vendors for services such as internet, cloud computing, and hardware maintenance.
- Ensure that everything runs smoothly and comply with industry standards and regulations.
- Oversees a team ensuring smooth operations of computer systems, networks, and software.
- Managing projects, resolving technical issues, implementing security measures, and providing technical support to stakeholders.
- Focused on helping to ensure that the team's work gets done on time, effectively, and in accordance with quality requirements.
- Supervise and lead a team of operational staff to ensure effective and efficient operations.
- Develop and implement operational policies and procedures that comply with company standards and objectives.
- Monitor and analyze key performance metrics to identify areas for improvement and implement changes as needed.
- Motivating and communicating with team members for maximum performance and development.
System Engineer - Helpdesk
SWEDA SYSTEMS PHILIPPINES INC.
06.2017 - 07.2023
- Ensure all maintenance is in accordance with the clients' recommendation and best industry.
- Troubleshoot, analyze and resolve production problems.
- Provide timely work progress updates and Preventive Maintenance as assigned by Team Leader. Introduces meaningful reports for management to be used in decision-making.
- PC remote and guiding clients in fixing software and hardware problems.
- Perform second level helpdesk (Reports) and helpdesk (Technical Support) in software and hardware maintenance and software problem troubleshooting.
- Provide initial assessment of urgency and business impact on all support calls.
- Troubleshoots issues by using all the available resources that the group has.
Desktop Support Engineer in Globe Telecom Project
Micro D International Inc.
07.2016 - 01.2017
- Provide Level 1 support for both internal and external clients via phone or email.
- Spawn Virtual Machine Instances.
- Monitor all the Virtual Machine Instances.
- Document issues and resolutions for reference by opening trouble tickets and tracking issues to resolution.
- Troubleshoots issues by using all the available resources that the group has.
- Handles escalation and coordination with solutions engineers and technical counterparts if problem cannot be resolved.
IT- Service Desk
Curo Teknika
08.2013 - 04.2015
- Perform first level support in software and hardware problem troubleshooting.
- PC remote and guiding clients in fixing software and hardware problems.
- Responds to all sun shop calls on issues related.
JEDs Support - IT Consultant / Subject Matter Expert (SME)
Jollibee Foods Corporation
08.2013 - 09.2014
- Perform IT helpdesk (Technical Support) in software and hardware maintenance and software problem troubleshooting and Networking.
- Resolve business issues relating to business rule execution.
- PC remote and guiding clients in fixing software and hardware problems.
- Establish service level agreements with the customers based on their requirements and expectations.
- Monitors the status of each ticket and tracks until its complete resolution.
- Responds to all store calls on issues related to POS, CRM and Network Problems.
- Provide initial assessment of urgency and business impact on all support calls.
Software Engineer - QA Lead
SWEDA SYSTEMS PHILIPPINES INC.
05.2012 - 05.2013
- Participate in process improvements.
- Perform production issue investigation and prepares installer release.
- Responsible for automated testing throughout lifecycle of software that include creation of test scripts, execution and maintenance of automation scripts.
- Create, maintain/update and execute test scenarios.
- Assist with the development of evolving test strategies and methods.
- Implementing Balance and Responsible for implementing tests, debugging issue, performing root cause analyses and defining corrective actions.
Technical Support Personnel
Cavite State University - Carmona Campus
04.2011 - 05.2011
Education
Bachelor of Science - Computer Science
Cavite State University-Carmona Campus
01.2006 - 01.2011
Skills
Internet Application
PC Based Software installation and maintenance
PC/Laptop reformat
PC troubleshooting
Point-of-Sales (POS) Software
Ability to work independently
Ability to work in a team environment
Fundamental knowledge on ITIL
Fundamental knowledge on Agile Project Management
Service Management
Strong leadership skills
Strong supervisory skills
Action-oriented problem-solving
Setting and maintaining organizational standards
Staff management
Operations management
Process improvement
Strategic planning
Data analytics
Customer service
Employee motivation
Training and mentoring
Goal oriented
Attention to detail
Analytical thinking
Complex Problem-solving
Project management
Verbal and written communication
Task delegation
Workflow management
Certification
I hereby certify that the above information is true and correct to the best of my knowledge and belief.
Education Attainment
Cavite State University-Carmona Campus, Bachelor of Science in Computer Science, 08/01/06, 05/31/11
Skills And Technical Experience
- Internet Application
- PC Based Software installation and maintenance
- PC/Laptop reformat and PC troubleshooting
- Extensive knowledge in Point-of-Sales (POS) Software
- Willing to cope-up with a very demanding work environment
- Ability to work independently and in a team environment
- Strong analytical skills
- Being Flexible
- Fundamental knowledge on ITIL and Agile Project Management
- Service Management
- Strong leadership and supervisory skills
- Relevant experience in operations or a related field
- Action-oriented problem-solving
- Setting and maintaining organizational standards
- Well organized
Timeline
IT Operation Supervisor
EDUCAR SHARED SERVICES INC.
07.2023 - Current
System Engineer - Helpdesk
SWEDA SYSTEMS PHILIPPINES INC.
06.2017 - 07.2023
Desktop Support Engineer in Globe Telecom Project
Micro D International Inc.
07.2016 - 01.2017
JEDs Support - IT Consultant / Subject Matter Expert (SME)
Jollibee Foods Corporation
08.2013 - 09.2014
IT- Service Desk
Curo Teknika
08.2013 - 04.2015
Software Engineer - QA Lead
SWEDA SYSTEMS PHILIPPINES INC.
05.2012 - 05.2013
Technical Support Personnel
Cavite State University - Carmona Campus
04.2011 - 05.2011
Bachelor of Science - Computer Science
Cavite State University-Carmona Campus
01.2006 - 01.2011