MARIONE JERICH B. CASPE
Las Pinas City
Summary
BPO professional with reputation for high standards and delivering results. Extensive experience in managing customer interactions and resolving issues promptly. Known for excellent team collaboration and adaptability to changing demands, with strong communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
CSR
Hinduja Global Solutions
04.2023 - Current
- Maintained composure and professionalism during busy periods.
- Showcased empathy and active listening, boosting customer satisfaction.
- Responded to customer calls swiftly, minimizing wait times.
Financial/Payroll
Sykes
10.2019 - 07.2021
- Solved complex bookkeeping/accounting issues
CSR/Sales
Convergys
10.2017 - 08.2018
- Supported Australian Telco Consumers
TSR/Sales
IBEX Global
08.2016 - 08.2017
- Met and exceeded monthly sales quotas
CSR
Teleperformance
07.2014 - 02.2016
- Delivered exceptional stats
- Consistently being pulled out for floor support
Education
Bachelor of Science - Information Technology
Olivarez College Parañaque
High School Diploma -
Immaculate Mary Montessori School
01.2008
Skills
- Identifying communication challenges
- Offering solutions to complex issues
- Ensuring clarity and precision in messaging
- Conflict resolution
- Public speaking
- Ability to adjust communication style depending on audience or platform
Keyskillsandqualifications
- Understands new concepts easily
- Ability to handle stress
- Well versed with computers
- High School Diploma/Graduate
- Fluent in English
- Resourceful
- Troubleshooter
- Quality Driven
Timeline
CSR
Hinduja Global Solutions
04.2023 - Current
Financial/Payroll
Sykes
10.2019 - 07.2021
CSR/Sales
Convergys
10.2017 - 08.2018
TSR/Sales
IBEX Global
08.2016 - 08.2017
CSR
Teleperformance
07.2014 - 02.2016
High School Diploma -
Immaculate Mary Montessori School
Bachelor of Science - Information Technology
Olivarez College Parañaque
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