Nonato M. Vidoy III
Davao City
Summary
Dynamic and results-oriented professional with a proven ability to lead teams in achieving ambitious objectives and enhancing productivity. Expertise in fostering a collaborative environment that encourages innovation and teamwork, ensuring alignment with organizational goals. Recognized for strategic planning capabilities and adept conflict resolution skills, driving projects to successful completion in challenging situations. Committed to continuous improvement and excellence in leadership.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Support • Team Lead, Operations
Concentrix CVG Philippines Inc., (WFH)
07.2022 - 01.2026
- Analyzed support metrics to identify trends and drive strategic initiatives for quality improvement.
- Coordinated training sessions to improve staff knowledge of products and services.
- Reviewed user-generated content for compliance with community guidelines and policies.
- Identified and flagged inappropriate content to maintain platform integrity.
- Presented innovation ideas to improve work quality and lessen work confusions resulting to an improvement of quality scores and tool feature redundancy.
Support • Team Lead, Operations
VXI Global Holdings PH (Comcast/Xfinity)
07.2021 - 05.2022
- Led support team to enhance customer satisfaction through effective issue resolution strategies.
- Mentored new team members, fostering their development and enhancing team performance.
- Implemented process improvements that streamlined operations and reduced response times significantly.
Support • Subject Matter Expert
VXI Global Holdings PH (Comcast)
06.2020 - 07.2021
- Assisted advisors with technical and procedural queries.
- Handled sensitive, high-level escalations to prevent issues from reaching executive level.
Account associate • Customer Service Representative
VXI Global Holdings PH (Comcast)
09.2019 - 06.2020
- Handled general inquiries, billing disputes, realignment, and technical concerns.
- Reported network outages and assisted with troubleshooting.
- Promoted services by suggesting add-ons that fit the customers' needs.
Account Associate • Technical Service Representative
Teleperformance Davao (Comcast/Xfinity)
09.2017 - 12.2018
- Managed client accounts, ensuring timely resolution of inquiries and issues.
- Reported network outages and assisted with troubleshooting.
- Promoted services by suggesting add-ons that fit the customers' needs.
Education
Bachelor of Education - Social Studies Education
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines08-2020
Skills
- Team management
- Coaching and mentoring
- Customer service
- Network troubleshooting
- Interpersonal communication
- Customer communication and empathy
- Team building
- Microsoft windows and office
- Teamwork and collaboration
- Technical troubleshooting
Certification
- Six Sigma Yellow Belt
- Six Sigma Green Belt
- Communication and Interpersonal Skills
- Work-at-Home Environment
- Professional Development and Self-Management
- Leadership and Team Development
- Data security and compliance
Timeline
Support • Team Lead, Operations
Concentrix CVG Philippines Inc., (WFH)
07.2022 - 01.2026
Support • Team Lead, Operations
VXI Global Holdings PH (Comcast/Xfinity)
07.2021 - 05.2022
Support • Subject Matter Expert
VXI Global Holdings PH (Comcast)
06.2020 - 07.2021
Account associate • Customer Service Representative
VXI Global Holdings PH (Comcast)
09.2019 - 06.2020
Account Associate • Technical Service Representative
Teleperformance Davao (Comcast/Xfinity)
09.2017 - 12.2018
Bachelor of Education - Social Studies Education
University of Mindanao