Nona May Guanzon
54 Dayap Street Western Bicutan Taguig City
Summary
Personable, Hardworking and passionate job seeker with over years of experience in hospitality industry specialized in food and beverage services with strong organizational skills with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills ,resolving problems and improving customer satisfaction.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Concierge Representative
NSDMM Management Service Inc.
Glorieta 1 Palm Drive Ayala Center,Ayala Avenue
02.2023 - 03.2024
- Handled customer complaints to satisfy and retain guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Service Associate
Kiko's Catering And Services
Palalan Vista Grande Lumbia, Cagayan de Oro Misamis Oriental
01.2021 - 01.2023
- Set up buffet service and dining areas for up to 500 pax per day.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Greeted customers at counter to fulfill requests and answer questions.
- Created appealing food arrangements for party trays and specialized orders.
- Greeted visitors, answered questions and accepted payments balance after the event .
Service Associate ( Part-time Job )
Kikos catering Services
Vista Grande ,Palalan Lumbia Cagayan de oro City
12.2019 - 12.2020
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Set up buffet service and dining areas for up to 500 pax per day.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Office Staff
RGP Baseline Enertech Company
Alwana Business Park, Cugman Cagayan de Oro City
04.2019 - 07.2019
- Provided clerical support, addressing routine and special requirements.
- Interacted with customers by phone, email or in-person to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
Education
Bachelor of Science - Tourism Management
PHINMA Cagayan De Oro College
Max Suniel St. Carmen Cagayan De Oro 06.2021 - 07.2022
Senior High School -
PHINMA Cagayan De Oro College
Max Suniel Street Cagayan De Oro 06.2018 - 06.2019
Junior High School -
Tagoloan National High School
Tagoloan Misamis Oriental 06.2014 - 06.2015
ELEMENTARY -
ESVES Elementary School
Signal Village Taguig City 06.2010 - 06.2011
Skills
Guest relations
Food station setup
Banquet coordination
To-go order preparation
Guest relations management
High-volume dining
Hospitality service expertise
Telephone etiquette
Administrative support
Quality assurance
Guest experiences
Reporting capabilities
Timeline
Concierge Representative
NSDMM Management Service Inc.
02.2023 - 03.2024
Bachelor of Science - Tourism Management
PHINMA Cagayan De Oro College
06.2021 - 07.2022
Service Associate
Kiko's Catering And Services
01.2021 - 01.2023
Service Associate ( Part-time Job )
Kikos catering Services
12.2019 - 12.2020
Office Staff
RGP Baseline Enertech Company
04.2019 - 07.2019
Junior High School -
Tagoloan National High School
06.2014 - 06.2015
ELEMENTARY -
ESVES Elementary School
06.2010 - 06.2011
Senior High School -
PHINMA Cagayan De Oro College
06.2018 - 06.2019