Summary
Overview
Work History
Education
Skills
Certification
Applicant Name
Additional Documents
Accomplishments
Timeline
Hi, I’m

NONALYN PROFETA

Bachelor Of Science In Business Administration Major In Human Resource Development Management
NONALYN PROFETA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.


Team-driven Recruitment Coordinator considered an expert in Administrative and Recruiting. Compassionate yet sharp to always get the job done correctly. Pursuing a role where exceptional attention to detail and well-developed skills will be highly valued.

Overview

13
years of professional experience
1
Certification

Work History

AMN Healthcare

RECRUITMENT COORDINATOR II/ADMIN ASSISTANT
2 2020 - 5 2024

Job overview

  • Attended pre-shift briefings and meetings to receive up-to-date information and changes in daily scheduling.
  • Conducted comprehensive interviews to assess candidate qualifications and cultural fit within the organization.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Coordinated incoming job requisitions and applications.
  • Confirmed appointments and interviews with job candidates.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Paid attention to detail while completing assignments.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Scheduled office meetings and client appointments for staff teams.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Built and maintained excellent client relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Established administrative work procedures to track staff's daily tasks.
  • Passionate about learning and committed to continual improvement.
  • Applied effective time management techniques to meet tight deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Conducted performance reviews and provided feedback to managers on employee performance.
  • Reached out to qualified referral candidates to obtain applications.

Harte Hanks

TECHNICAL SUPPORT REPRESENTATIVE
01.2021 - 03.2024

Job overview

  • Inbound Calls
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Monitored systems in operation and quickly troubleshot errors.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Worked closely with product development teams to report bugs and suggest enhancements based on customer feedback received during support interactions.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched and identified solutions to technical problems.

Inspiro Relia, Inc.

CUSTOMER SERVICE REPRESENTATIVE
12.2020 - 02.2021

Job overview

  • Inbound Calls
  • 1-800Flowers Account
  • Tracked customer service cases and updated service software with customer information.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Worked effectively in fast-paced environments.

SSI Philippines Inc.

VIRTUAL AGENT/MARKET RESEARCHER
09.2020 - 11.2020

Job overview

  • Outbound Calls International
  • Devised and evaluated methods and procedures for collecting data such as surveys, opinion polls or questionnaires.
  • Analyzed survey data and generated insights by importing data sheets from survey projects into survey analysis software.
  • Assisted in the development of effective questionnaires that elicited valuable insights from targeted participants.
  • Completed surveys by rechecking contact information before ending each call.
  • Maintained confidentiality of customer information and company procedures.
  • Maintained patience and professionalism despite negative customer interactions.
  • Collaborated with team members to develop best practices for conducting market research interviews, resulting in higher quality data.
  • Handled difficult respondents professionally, employing tactful communication strategies to diffuse tense situations when necessary.
  • Obtained updated contact information from all subjects and verified data for accuracy.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Coded data from participant interviews.
  • Conducted telephone interviews of general population to collect data for political studies.
  • Followed strict guidelines to receive unbiased, unprompted responses.
  • Recorded customer survey answers verbatim to achieve 100% accurate reporting.
  • Strengthened communication skills through regular interactions with others.

The Globe Tower

FRONT OFFICE EXECUTIVE/CONCIERGE
06.2018 - 06.2020

Job overview

  • Cater VIP guests with different nationalities with exceptional customer service
  • Answering emails, telephone, screen and direct calls; take and relay messages
  • Organize special functions as directed by the management
  • Provide guests proper information about the building (tour them if necessary)
  • Submitting operational reports everyday
  • Handle guest/s complaints and solve problem to the degree possible
  • Working out executive rooms/ event areas for VIPs
  • Schedule appointments for executives manually and electronically
  • Preventing security breach by confirming every guest to their point of contact by asking calendar invitations, text or email confirmation (if none, must call the POC)

Government

YOUTH COUNCIL CHAIRPERSON
01.2011 - 01.2014

Job overview

  • Organize and lead meetings of the youth council
  • Lead in the formulation of the comprehensive Barangay Youth Development Plan and in the preparation and implementation of the Annual Barangay Youth Investment Program
  • Implement policies, programs and projects based on the annual programs, in coordination with the Sangguniang Barangay and the Youth Development council of the city or municipality
  • Sign all required documents and warrants drawn from the Sangguniang Kabataan funds for all expenditures in the implementation of the youth development plan and the youth investment program
  • Supervise the affairs and activities of the SK and official conduct of its members and other officers within jurisdiction
  • With the approval of the youth council, can appoint key members, like the secretary and treasurer
  • Coordinate with the Sangguniang Barangay and other youth organizations within barangay on youth-related programs and project that wish to initiate and implement
  • Automatically becomes a member of the Sangguniang Barangay, with the same powers and responsibilities as other council members
  • Leads the Barangay Council committee that focuses on youth and sports development in the community

Education

SOUTHERN LUZON STATE UNIVERSITY
LUCBAN, QUEZON

Bachelor of Science in Business Administration Major in Human Resource Development Management

University Overview

Skills

Understanding of industry-specific policies, such as HIPAA regulations for health care

Certification

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Applicant Name

Applicant Name
NONALYN T. PROFETA

Additional Documents

Additional Documents
Other pertinent documents are available upon request

Accomplishments

Accomplishments
  • Achieved consistent A-Player by meeting deadline submission of volume of clinician's total hours of worked with accuracy and efficiency.
  • Used Microsoft Excel to develop itasks tracking spreadsheets.
  • Collaborated with team of eight in the development of Youth Recreational Area of activities.

Timeline

TECHNICAL SUPPORT REPRESENTATIVE
Harte Hanks
01.2021 - 03.2024
CUSTOMER SERVICE REPRESENTATIVE
Inspiro Relia, Inc.
12.2020 - 02.2021
VIRTUAL AGENT/MARKET RESEARCHER
SSI Philippines Inc.
09.2020 - 11.2020
FRONT OFFICE EXECUTIVE/CONCIERGE
The Globe Tower
06.2018 - 06.2020
YOUTH COUNCIL CHAIRPERSON
Government
01.2011 - 01.2014
RECRUITMENT COORDINATOR II/ADMIN ASSISTANT
AMN Healthcare
2 2020 - 5 2024
SOUTHERN LUZON STATE UNIVERSITY
Bachelor of Science in Business Administration Major in Human Resource Development Management

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NONALYN PROFETABachelor Of Science In Business Administration Major In Human Resource Development Management