Summary
Work History
Education
Skills
Software
Timeline
Generic
Nomer Gregorio

Nomer Gregorio

Customer Service Specialist
Binmaley, Pangasinan

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Work History

CITP Coordinator

K-Servico Trade, Inc
Cauayan City Isabela
04.2010 - 06.2011
  • Computer and IT Products Sales Representative
  • Conducted research, gathered information from multiple sources and presented results.
  • Received and processed stock into inventory management system.
  • Attended advanced training sessions and conferences to increase product knowledge and productivity.

Regional CITP Specialist

Kservico Trade, Inc.
06.2011 - 02.2018
  • June 2011-August 2015 - Cauayan and Nueva Vizcaya Area
  • September 2015- February 2018 - Pangasinan
  • Supervises CITP Coordinators within the Region
  • Achieved results by working with staff to meet established targets
  • Delivered services to customer locations within specific timeframes.
  • Increased customer satisfaction by resolving issues.
  • Collaborated with team members to achieve target results.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Tracked and prepared quarterly reports to present to leadership.

Customer Service Specialist

Kservico Trade, Inc
Cubao, Quezon City
02.2022 - Current
  • Provided primary customer support to internal and external customers.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Recorded product or service failure complaints and notified appropriate departments.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Translated complex technical issues into digestible language for non-technical users.
  • Researched product and issue resolution tactics to address customer concerns.
  • Maintained and managed customer files and databases.
  • Provided documentation on troubleshooting of technical processes to support desk staff.

Education

Bachelor of Science - Information Technology

Colegio De Dagupan
Dagupan City, Pangasinan
06.2005 - 04.2022

Skills

    Technical fault tracking

undefined

Software

Microsoft Word

Microsoft Excel

Microsoft Power Point

Adobe Photoshop

Adobe Illustrator

GetDataBack Data Recovery

Timeline

Customer Service Specialist

Kservico Trade, Inc
02.2022 - Current

Regional CITP Specialist

Kservico Trade, Inc.
06.2011 - 02.2018

CITP Coordinator

K-Servico Trade, Inc
04.2010 - 06.2011

Bachelor of Science - Information Technology

Colegio De Dagupan
06.2005 - 04.2022

Similar Profiles

  • Kristen E. McKinney

    Kristen E. McKinneyKristen E. McKinney

    District Supervisor, Cleaning Specialist at U.S. ServicoDistrict Supervisor, Cleaning Specialist at U.S. Servico

    View Profile
  • YOMNA ALI ALLAM

    YOMNA ALI ALLAMYOMNA ALI ALLAM

    Trade Promotion & Market Research Specialist at USAID Trade Reform and Development in Egypt (TRADE)Trade Promotion & Market Research Specialist at USAID Trade Reform and Development in Egypt (TRADE)

    View Profile
  • Wissam M.Barakat

    Wissam M.BarakatWissam M.Barakat

    Senior Export Adviser – Ready-Made Garments at USAID Trade Reform & Development in Egypt (TRADE)Senior Export Adviser – Ready-Made Garments at USAID Trade Reform & Development in Egypt (TRADE)

    View Profile
Nomer GregorioCustomer Service Specialist