Nolito Dominic Guanzon
Service Engineer - Supervisor
Taguig, Metro Manila
Summary
Innovative Field Service Manager with dedication to continuous process improvements. Results-oriented with history of achieving solid success through exceptional attention to detail. Known for strong leadership and mentoring skills.
Overview
8
8
years of professional experience
Work History
Field Service Supervisor
Automation Solutions & Creative Innovations, Inc.
02.2021 - Current
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Monitored work performance and quality to maintain standards.
- Led team of up to 6 service technicians in field activities.
- Led a diverse team of technicians successfully through complex projects requiring adaptability under changing circumstances.
Senior Field Service Engineer
Automation Solutions & Creative Innovations, Inc.
02.2020 - 02.2021
- Scheduled service calls according to customer location and urgency of need.
- Delivered high-quality workmanship during installations, adhering to industry standards and best practices throughout each project lifecycle phase.
- Led training initiatives on new technology implementations, empowering clients to fully utilize advanced features effectively.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Wrote and revised maintenance procedures.
Field Service Technician
Automation Solutions & Creative Innovations, Inc.
09.2017 - 01.2020
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Provided ongoing support and training to operating staff on proper use of PLC-controlled equipment, reducing operator errors and increasing productivity.
- Control panel designing, layout, wiring and harnessing. Machine assembly.
On-the-job Trainee
Festo Inc, Philippines
05.2016 - 06.2017
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Working closely with supervisors and coworkers and asking appropriate questions.
- Interacted with customers under supervision to support operational objectives.
- Supported departmental tasks to increase understanding of industry processes.
Education
Bachelor of Engineering - Ladderized Program - Manufacturing And Process
Technological University of The Philippines-Taguig
Taguig, Metro Manila, Philippines 04.2001 -
Bachelor of Engineering Technology - Instrumentation And Control
Technological University of The Philippines-Taguig
Taguig, Metro Manila, Philippines 04.2001 -
Skills
Work Order Management
Customer Service Management
Coordinating projects
Workforce Management
Electrical schematics
Human-Machine Interface Design
Cross-platform PLC Knowledge
SCADA System Integration
Control systems design
Motion Control Programming
Servo motor control
Ladder Logic Development
Hobbies
Hiking
Motorcycling
Timeline
Field Service Supervisor
Automation Solutions & Creative Innovations, Inc.
02.2021 - Current
Senior Field Service Engineer
Automation Solutions & Creative Innovations, Inc.
02.2020 - 02.2021
Field Service Technician
Automation Solutions & Creative Innovations, Inc.
09.2017 - 01.2020
On-the-job Trainee
Festo Inc, Philippines
05.2016 - 06.2017
Bachelor of Engineering - Ladderized Program - Manufacturing And Process
Technological University of The Philippines-Taguig
04.2001 -
Bachelor of Engineering Technology - Instrumentation And Control
Technological University of The Philippines-Taguig
04.2001 -