Noli Garcia
General Trias, Cavite
Summary
Dedicated professional with over 10 years of experience in customer service, recruitment, and administrative support. Skilled in customer relationship management, communication, email handling, data entry, and Microsoft Office (Word, Excel, and PowerPoint). Highly organized, detail-oriented, and adaptable, with the ability to work effectively in fast-paced environments. Open to opportunities in customer service, hospitality, hotel operations, administrative support, receptionist, and other roles that match my experience and skills.
Overview
2
2
years of post-secondary education
17
17
years of professional experience
Work History
Talent Sourcing Specialist
TaskUs
Molino
05.2022 - Current
- Collaborated closely with hiring managers to understand position requirements and determine ideal candidate profiles.
- Developed targeted recruitment strategies to fulfill staffing needs for requisitions.
- Sourced and screened qualified candidates for open positions utilizing a variety of online resources including job boards, social media sites, and professional networks.
- Advertised and promoted open positions using social media and digital marketing procedures.
- Created and maintained positive relationships with hiring managers and HR business partners.
- Maintained accurate candidate records in recruitment database to support hiring processes.
- Facilitated candidate engagement to streamline hiring procedures. within Applicant Tracking System (ATS).
- Managed multiple projects simultaneously while meeting strict deadlines.
Talent Acquisition Lead
Teleperformance
Ortigas
10.2021 - 02.2022
- Managed full cycle recruitment process from sourcing to onboarding.
- Developed and implemented strategies for attracting, recruiting, and hiring qualified talent.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Partnered with hiring managers to develop job descriptions and ensure accuracy of position requirements.
- Developed and implemented targeted recruiting strategies to address staffing needs and align with organizational goals.
- Provided guidance to management on selection decisions based on skillset requirements.
- Analyzed hiring and retention trends to inform organizational talent priorities.
- Identified talent management priorities and collaborated with human resource personnel to enhance workforce planning.
- Analyzed hiring and retention trends to guide organizational talent priorities and improve recruitment effectiveness.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Executed daily tasks with precision to meet operational standards.
Talent Acquisition Specialist
Relia Global Shared Services
Ayala
09.2020 - 09.2021
- Designed and executed targeted recruitment campaigns to fill high-volume and niche positions.
- Enhanced employer branding by developing strategic partnerships, organizing events, and increasing social media engagement.
- Utilized applicant tracking systems (ATS) to streamline recruitment processes and maintain candidate data.
- Streamlined recruitment processes and maintained accurate candidate data using applicant tracking systems (ATS).
- Prepared offer letters for successful candidates.
- Attracted diverse talent pool by posting positions on job boards, media outlets, and alternative sourcing channels.
- Maintained applicant tracking system records and updated candidate information.
- Analyzed employment-related data and prepared reports.
Customer Service Representative
Telus
Taguig
08.2016 - 08.2020
- Determined accurate prices for customer services, ensuring customers received best available deals.
- Prepared and evaluated CRM reports to pinpoint issues and recommend actionable improvements.
- Resolved complex problems by collaborating with other departments to deliver tailored solutions for customers.
Billing Clerk
Arezzo Place
Pasig
04.2015 - 01.2016
- Processed invoice payments and recorded data in account database to ensure accurate financial tracking.
- Processed invoices and payments with attention to detail for timely financial operations.
- Generated financial reports for management review to support informed decision-making.
Customer Service Representative
Teleperformance
Makati
10.2013 - 03.2015
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Performed routine maintenance on equipment to ensure optimal functionality.
- Managed inventory and supplies to ensure materials were available.
Customer Service Representative
Shore Solutions Inc.
Mandaluyong
09.2012 - 10.2013
- Determined accurate pricing for customer services, identifying best deals to enhance customer satisfaction.
- Prepared and evaluated CRM reports, pinpointing issues and recommending improvements to optimize service delivery.
- Resolved complex customer issues by collaborating with departments to implement effective solutions.
Credit Card Sales Executive
Metrobank Card Corp.
Makati
11.2011 - 07.2012
- Managed daily operations for processing new account applications and renewing existing accounts.
- Participated in training sessions to enhance product knowledge and refine sales techniques for improved customer engagement.
- Promoted memorable shopping experiences that strengthened customer retention and loyalty.
Customer Service Advisor
SM Mall of Asia
Pasay
06.2011 - 11.2011
- Identified customer needs and offered solutions to enhance the customer experience.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders, ensuring accurate account management.
- Updated databases with new and modified customer data, maintaining data integrity and accessibility.
- Identified customer needs and offered tailored solutions, enhancing overall customer satisfaction.
Sales Clerk
SM Mall of Asia
Pasay
09.2010 - 02.2011
- Prepared and delivered engaging presentations on products and services.
- Executed floor moves, merchandising, display maintenance, and housekeeping to ensure sales areas were well-stocked, organized, and visually appealing.
- Assisted customers with product inquiries and purchases.
- Processed cash and credit transactions efficiently.
- Managed inventory levels and organized stock displays.
HR Assistant
Golden hit corp
Tondo
08.2009 - 02.2010
- Coordinated new employee onboarding, including scheduling and preparing orientation to facilitate smooth integration.
- Conducted background checks for potential new hires to ensure compliance with hiring standards.
- Assisted in developing company policies regarding wages and working conditions.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Associate of Science - 2 Years Computer Science
Asian Institute of Computer Studies
Manila 06.2006 - 04.2008
High School Diploma -
Cayetano Arellano High School
Manila 04.2001 -
Antonio Regidor Elementary School
ManilaSkills
- Customer Service
- Communication Skills
- Interpersonal Skills
- Problem Solving
- Time Management
- Organization Skills
- Attention to Detail
- Teamwork
- Adaptability
- Multitasking
- Fast Learner
- Front Desk Support
- Telephone Etiquette
- Cash Handling
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook
- Email Management
- Data Entry
- Internet Research
- ATS
- Google Workspace (Docs, Sheets, Gmail)
Skills
- Adaptability and flexibilityMultitasking
- Time management abilities
- Effective communication
- Onboarding support
- Global sourcing
Timeline
Talent Sourcing Specialist
TaskUs
05.2022 - Current
Talent Acquisition Lead
Teleperformance
10.2021 - 02.2022
Talent Acquisition Specialist
Relia Global Shared Services
09.2020 - 09.2021
Customer Service Representative
Telus
08.2016 - 08.2020
Billing Clerk
Arezzo Place
04.2015 - 01.2016
Customer Service Representative
Teleperformance
10.2013 - 03.2015
Customer Service Representative
Shore Solutions Inc.
09.2012 - 10.2013
Credit Card Sales Executive
Metrobank Card Corp.
11.2011 - 07.2012
Customer Service Advisor
SM Mall of Asia
06.2011 - 11.2011
Sales Clerk
SM Mall of Asia
09.2010 - 02.2011
HR Assistant
Golden hit corp
08.2009 - 02.2010
Associate of Science - 2 Years Computer Science
Asian Institute of Computer Studies
06.2006 - 04.2008
High School Diploma -
Cayetano Arellano High School
04.2001 -
Antonio Regidor Elementary School