Nogeleen Santos
Business Development Specialist/Leads Generation
Burgos Rodriguez
Summary
Experienced Business Development Specialist and Lead Generation Specialist offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base.
High-achieving Business Development Representative bringing expertise in marketing, sales and operations. Consults with customers, builds strong relationships and increases sales numbers.
Dynamic Business Development Specialist and Lead Generation Specialist with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Business Development Specialist
24-Hour HR Process Outsourcing, Inc
Makati, Metro Manila
2021.12 - 2024.03
- Conducts market research, developing business strategies, building client relationships, and identifying new business opportunities.
- Managed budget allocations effectively to maximize ROI on marketing initiatives while minimizing unnecessary expenses.
- Implemented data-driven decision-making methodologies to guide organizational growth strategies effectively.
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for sales team.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Utilized knowledge of industry trends to develop value-added solutions and approaches for target audiences.
- Boosted sales 5%-10% with development of positive customer relationships
- Negotiated contracts with vendors and clients, securing favorable terms that maximized profits while maintaining strong relationships
- Enhanced brand visibility by designing and implementing innovative marketing campaigns across various platforms
- Launched new products or services successfully by coordinating with internal teams to ensure seamless go-to-market execution
- Drove process improvements within organization by assessing current systems and recommending enhancements where needed
SourceForge –VOIP (Lead Generator/Appointment Setter)
Summit Horizon Solutions / SlashDotMedia
San Diego California (Remote)
2019.10 - 2021.10
- Managed and recorded all leads from outbound telephone marketing.
- Performed troubleshooting tasks on machines as needed, restoring functionality quickly without compromising quality.
- Implemented process improvements that led to reduced production times and increased output.
- Consistently met or exceeded production targets by at least 10% through diligent work practices and effective time management.
- Participated in continuous improvement projects leading to enhanced performance metrics
- Consistently met or exceeded production targets through diligent work practices and effective time management
- Implemented process improvements that led to reduced production times and increased output
- Collaborated with team members to optimize production schedules and meet deadlines
- Contributed to cost reduction initiatives by identifying areas of improvement within setup process
VIRGIN MEDIA UK– Inbound/ Outbound Mobile (Sales Representative)
CONVERGYS- CONCENTRIX
Eton Centris Quezon City
2018.10 - 2019.10
- Provide excellent sales experience to customers purchasing Mobile phone, Mobile phone services and Mobile phone insurance through inbound and outbound call.
- Increased customer satisfaction by addressing and resolving complaints in timely manner.
- Enhanced company reputation by providing exceptional customer service and support
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects
Time Warner Cable - Sales Chat Specialist/ Back Office Agent/ Inbound and Outbound
EGS (Expert Global Solutions) – Philippines
Cubao, Quezon City
2014.04 - 2015.04
- Specializes in providing best Sales experience for customers.
- Enhanced customer satisfaction by addressing and resolving complex inquiries through chat support.
- Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
- Maintained up-to-date knowledge on company products, services, policies, and procedures to provide accurate information during chat sessions.
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
DELL Outbound Specialist for POS (Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
Cubao, Quezon City
2012.01 - 2013.04
- Provide excellent outbound customer service through phone and email, mainly to close sale and technical issues of customers endorsed by chat experts.
- Supported continuous improvement initiatives by identifying areas of inefficiency in outbound processes and recommending changes where necessary.
- Maximized team performance with ongoing coaching, training, and motivation to achieve operational goals.
- Contributed to increased on-time delivery rates by proactively addressing potential delays or issues during shipping process.
- Reduced returns rate through diligent inspection of products prior to shipping, confirming their quality met expectations.
DELL Customer Chat Experts for POS (Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
Cubao, Quezon City
2011.10 - 2012.01
- Provide excellent customer service through chat, mainly dealing with their technical inquiries about computers, their connections, and some billing concerns.
- Trained new employees on proper use of POS systems, ensuring smooth onboarding and integration into team.
- Assisted in troubleshooting technical issues with POS hardware and software, minimizing downtime for business operations.
- Increased sales revenues by upselling products and services during transaction process.
- Collaborated with management to develop strategies for improving store performance through better utilization of POS systems.
DELL Customer Chat Expert for APOS (After Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
Cubao, Quezon City
2011.08 - 2011.09
- Provide excellent customer service through chat, mainly dealing with their technical inquiries about parts and accessories for computers.
- Strengthened communication skills through regular interactions with others.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to learn quickly and adapt to new situations.
Store Manager
COWFFEE CUP COFFEE SHOP
Bauan Batangas
2008.03 - 2011.01
- Making sure that management plan is being followed to ensure productivity of business.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
XM SATELLITE RADIO- US ACCOUNT (Listener Care Representative)
SITEL PHILIPPINES
Ortigas Pasig City
2006.07 - 2008.02
- Provide clear inbound/outbound communication through phone
- Email customers for excellent customer service solutions to subscribers pertaining to satellite radio technical and billing issues.
- Resolved billing issues promptly, leading to higher level of customer satisfaction.
- Contributed to team success by consistently achieving performance goals and adhering to established service standards within role of Listener Care Representative.
Radio Operator/ Sub Jockey
NU 107 kHz FM STATION
Ortigas Pasig City
2004.05 - 2006.03
- Patch phone calls, select callers for current radio program phone-in greetings and request.
- Enhanced communication efficiency by maintaining and operating radio equipment.
- Reduced instances of miscommunication through diligent use of radio etiquette and standardized protocol adherence.
- Conducted regular equipment checks and maintenance, optimizing system performance and minimizing downtime.
Education
Bachelor of Arts - AB Mass Communication
AMA COMPUTER COLLEGE- ER
East Rizal 1999.05 - 2004.05
Skills
Proposal Writing
undefinedTrainings And Seminars Attended
- English Conversation Fluency (ECF) and Business Writing Training Courses, 10/2008, NUCOMM Center, Pasig City, Philippines
- English for better Communication Training, 05/2006, Wynsum Tower, Ortigas Pasig City, Philippines
- Christian Media Awareness and Its Implication to the Mass Mass Communication Curriculum, 12/2001, Nodison Building in AMA Computer College- East Rizal
Summary Of Experience
With my years of experience in various fields of communication and interaction, I have developed a strong background in outbound sales, appointment setting, Lead Generation, and direct sales. I have successfully completed hundreds of cold calls, generated leads, and converted prospects into customers for different VOIP services and HR solutions. I am always eager to learn new skills, explore new opportunities, and collaborate with other professionals to achieve our shared goals.
Timeline
Business Development Specialist
24-Hour HR Process Outsourcing, Inc
2021.12 - 2024.03
SourceForge –VOIP (Lead Generator/Appointment Setter)
Summit Horizon Solutions / SlashDotMedia
2019.10 - 2021.10
VIRGIN MEDIA UK– Inbound/ Outbound Mobile (Sales Representative)
CONVERGYS- CONCENTRIX
2018.10 - 2019.10
Time Warner Cable - Sales Chat Specialist/ Back Office Agent/ Inbound and Outbound
EGS (Expert Global Solutions) – Philippines
2014.04 - 2015.04
DELL Outbound Specialist for POS (Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
2012.01 - 2013.04
DELL Customer Chat Experts for POS (Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
2011.10 - 2012.01
DELL Customer Chat Expert for APOS (After Point of Sale)
TELUS INTERNATIONAL – PHILIPPINES
2011.08 - 2011.09
Store Manager
COWFFEE CUP COFFEE SHOP
2008.03 - 2011.01
XM SATELLITE RADIO- US ACCOUNT (Listener Care Representative)
SITEL PHILIPPINES
2006.07 - 2008.02
Radio Operator/ Sub Jockey
NU 107 kHz FM STATION
2004.05 - 2006.03
Bachelor of Arts - AB Mass Communication
AMA COMPUTER COLLEGE- ER
1999.05 - 2004.05
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