NOEMI TEJADA
Admin Assistant
City Of San Jose Del Monte
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Officer
First City Providential College
07.2018 - 05.2023
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Contributed to successful projects by providing essential administrative support and resource management.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Updated reports, managed accounts, and generated reports for company database.
Marketing Officer / Technical Supervisor
Novtek Corporation
04.2014 - 03.2018
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Coached management team on effective communication tactics with staff and customers regarding organization changes.
- Compiled product and customer data to generate informed profit projections.
- Engaged, informed and supported staff on media and marketing outcomes.
- Improved customer loyalty by developing targeted retention programs and initiatives.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Managed social media channels to boost online presence and engagement with consumers.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Implemented data-driven approaches to optimize advertising spend, maximizing return on investment.
- Devised content strategy to effectively engage target audiences.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Planned and executed events and marketing programs to increase qualified leads.
- Collaborated with developers, advertisers and production managers to market products and services.
- Maintained reporting and developed actionable insights to continually improve branding efforts.
Customer Care
Novtek Corporation
04.2014 - 03.2018
- Monitored customer care goals and developed improvements.
- Implemented company policies and procedures for professional, cohesive customer care.
- Streamlined customer care processes for improved response times and issue resolution.
- Provided friendly, attentive service throughout peak times for responsive customer care.
- Enhanced customer satisfaction by developing and implementing effective customer care strategies.
- Managed multiple tasks simultaneously while maintaining focus on quality customer care.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Provided exceptional customer care, addressing concerns or complaints promptly and professionally.
- Implemented quality assurance measures to maintain high standards of customer care services.
Full-Time Korean Tutor Teacher
Habit English Academy
07.2007 - 01.2014
- Succeeded in boosting overall class performance by offering personalized tutoring sessions for struggling students.
- Issued reports updating students, parents and teachers on student progress.
- Developed methods to motivate and engage students in learning.
- Collaborated with teachers, administrators and parents to determine how best to support student success.
- Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Maintained records of student assessments, tutoring activities and results.
- Enhanced students'' conversational skills by organizing engaging group discussions and role-playing exercises.
- Developed comprehensive study materials, streamlining the learning process for both beginners and advanced learners alike.
- Introduced Korean culture through various multimedia resources, fostering a deeper understanding and appreciation among students.
- Motivated students with accurate feedback and positive reinforcement.
- Assisted students in developing study skills and strategies.
- Empowered students with practical language skills by focusing on real-life scenarios like job interviews, travel, and social interactions in Korea.
- Administered standardized tests to assess student strengths and weaknesses.
- Monitored student progress and provided feedback and support.
Education
Bachelor of Secondary Education Major in History, - Education
New Era University
Diliman, Quezon City04.2007
Secondary -
Malabag National High School
Malabag Silang , Cavite04.2003
Primary -
Noveleta Elementary School
Noveleta, Cavite04.1999
Skills
Leadership experience
undefinedReferences
- Adrea Ruiz, Plant Chemist/Production Manager, 0926-890-5094, adrearuiz16@gmail.com
- Merry Ann Trosa, Human Resource Officer, 0918-271-8415, merryanntrosa09@gmail.com
- Via Joy Califlores, Registrar Staff, 0916-275-3302, viacaliflores@gmail.com
Timeline
Administrative Officer
First City Providential College
07.2018 - 05.2023
Marketing Officer / Technical Supervisor
Novtek Corporation
04.2014 - 03.2018
Customer Care
Novtek Corporation
04.2014 - 03.2018
Full-Time Korean Tutor Teacher
Habit English Academy
07.2007 - 01.2014
Bachelor of Secondary Education Major in History, - Education
New Era University
Secondary -
Malabag National High School
Primary -
Noveleta Elementary School
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