NOEMI STA ANA
Shopify Assistant
Makati
Summary
Received Company Values Award 2024 - Network One, BPO
Received Customer Centric Ambassador 2023-Stoller Philippines, Singapore Excellent Service Awards in 2019, 2018, 2017, 2015, 2014 and 2009 from
Singapore Retail Association and Singapore Restaurant Association.
Dedicated team player with more than 20 years of experience in customer service. Meticulous on product sales and at keeping detailed records while maintaining excellent service and accuracy.
Overview
26
26
years of professional experience
7
7
Certifications
4
4
Languages
Work History
Shopify Assistant
Network One BPO
06.2024 - Current
- Detail-oriented e-commerce professional with 3 years and 6 months of experience in managing Shopify stores and providing exceptional customer support. Proven ability to streamline processes, enhance product visibility, and boost sales through effective e-commerce strategies.
- Assisted in managing over hundreds of product listings on Shopify, ensuring accuracy in descriptions, images, and stock levels.
- Processed and fulfilled orders for customers daily, maintaining a 100% order accuracy rate.
- Responded to customer inquiries via email and chat, achieving a 100% customer satisfaction rating.
Executive Assistant / Sales Coordinator
Stoller Philippines, Inc.
12.2020 - 03.2024
- Calendar Management: Managing and organizing the executive's schedule, including setting up meetings, appointments, and events, and ensuring all obligations are met in a timely manner
- Travel Coordination: Making travel arrangements, including booking flights, accommodations, and transportation for business trips and conferences involves preparing itineraries and handling visa applications, if necessary
- Meeting Support: Assisting in the preparation and coordination of meetings, including scheduling, agenda creation, and document distribution
- Also responsible for taking meeting minutes and following up on action items
- Communication and Correspondence: Handling incoming calls, emails, and other forms of communication on behalf of the executive
- It also involves screening and prioritizing messages, drafting responses, and managing the executive's email inbox
- Information Management: Maintaining organized filing systems and databases to store important documents, contacts, and other information, this includes ensuring confidentiality and quick retrieval of necessary information when needed
- Relationship Management: Building and maintaining relationships with internal and external stakeholders, such as clients, partners, and vendors
- This involves scheduling meetings, coordinating events, and providing support for business development activities
- Office Administration: Handling administrative tasks, including ordering office supplies, managing expenses, processing invoices, and maintaining office equipment
- Confidentiality and Discretion: Maintaining a high level of confidentiality and professionalism in handling sensitive information and discussions
- As Sales Coordinator I'm supporting the sales team by managing administrative tasks and coordinating sales-related activities
- Assist sales team with day-to-day administrative tasks, such as preparing sales reports, maintaining customer databases, and organizing sales-related documentation
Senior Sales Associate
Zara Singapore
12.2009 - 07.2020
- Company Overview: Aryan (SEA) Private Limited
- Provided every customer with professional and polite support for sales and services
- Addressed customers questions and concerns regarding new arrivals, online purchases, current promotions and store policies
- Responsible for new staff training and development program
- Produced sales and shipping records
- Responsible for staff uniforms and controlling stationeries
- Aryan (SEA) Private Limited
Management Trainee
The Coffee Connoisseur
09.2007 - 10.2009
- Company Overview: Western Fine Dining Restaurant
- Enforced and adhered to high standards of food, services and cleanliness
- Trained staff in all areas including food preparation, cash control, cleanliness and monitoring of equipment and service area
- Counseled and disciplined restaurant staff to maintain compliance standards and protocol requirements
- Western Fine Dining Restaurant
Shift Manager
Jollibee Foods Corporation
03.2000 - 08.2007
- Company Overview: Fast Food
- Championed 100% guest satisfaction and promote loyalty by providing excellent dining experience
- Exhibited thorough knowledge of foods, beverages, supervisor duties and handling full resolution on customer's feedback or complaint
- Built sales forecasts and schedules to reflected desired productivity targets
- Scheduled and directed staff in daily work assignments to maximize activity
- Fast Food
HR Assistant/ Receptionist
Pioneer Hi-Bred Philippines, Inc.
02.1999 - 02.2000
- Assisting with day to day operations of the HR functions and duties
- Providing clerical and administrative support to Human Resources executive
- Answer incoming phone calls and return missed call, respond to voicemails
- Maintain reception area organization and checking office supply inventory and ordering supplies as needed
- Greet and welcome clients and visitors and create a positive first impression of the company
Education
Bachelor of Arts - Major in Broadcasting
Centro Escolar University
06.1994 - 03.1998
Teaching English For Foreign Language - Mass Communication
The TEFL Academy
05.2019 - Current
Amazon Seller VA Masterclass - Certificate
Amazonation
Manila, Philippines 04.2001 -
John Gokongwei School of Management - Marketing For Non-Marketers
Ateneo De Manila University
Manila, Philippines 04.2001 -
Skills
- Communication
- Leadership
- Time Management
- Coaching
- Customer Service
Problem-solving
File management
Office administration
Attention to detail
Verbal and written communication
Fast learner
Computer skills
Time management
Data entry
Certification
Marketing for Non-Marketers, 07/01/21 - 08/31/21, Ateneo de Manila University
Timeline
Shopify Assistant
Network One BPO
06.2024 - Current
Executive Assistant / Sales Coordinator
Stoller Philippines, Inc.
12.2020 - 03.2024
Teaching English For Foreign Language - Mass Communication
The TEFL Academy
05.2019 - Current
Senior Sales Associate
Zara Singapore
12.2009 - 07.2020
Management Trainee
The Coffee Connoisseur
09.2007 - 10.2009
Amazon Seller VA Masterclass - Certificate
Amazonation
04.2001 -
John Gokongwei School of Management - Marketing For Non-Marketers
Ateneo De Manila University
04.2001 -
Shift Manager
Jollibee Foods Corporation
03.2000 - 08.2007
HR Assistant/ Receptionist
Pioneer Hi-Bred Philippines, Inc.
02.1999 - 02.2000
Bachelor of Arts - Major in Broadcasting
Centro Escolar University
06.1994 - 03.1998
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