Noemi Dulay
819 Peony St. Phase 5 Greenland Subdivision San Juan Cainta, Rizal
Summary
Friendly and efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable about industry standards with strong skills in retaining product and service information to provide effective issue resolution,dedicated to company growth and improvements.
Overview
5
5
years of professional experience
Work History
Senior Analyst
HCL Technologies
10.2024 - Current
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Gathered, organized and input information into digital database.
- Nurtured strong working relationships with clients, ensuring their needs were met while exceeding expectations on deliverables.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
Accounts Administrator
Hotel Stotsenberg
12.2023 - 09.2024
- We processed card payment company services both over the phone and through email.
- Assisted in fulfillment of customer orders placed in person, via email, online, and by telephone.
- Assisted customers with product-related questions, feedback, and complaints.
- Addressed customer service inquiries quickly and accurately.
Freelancer (Virtual Assistant)
UPWORK
01.2021 - 01.2022
- Performed administrative tasks, document management, and report development for inter-departmental use.
- Handled client correspondence and internal communications in a professional manner.
- Updated client correspondence files and noted additions in the file index.
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
Education
Diploma in Institute Communication of Technology (DICT) - Information Technology
One Cainta College
Philippines2023
Makati Highschool
PhilippinesKabisig Elementary School
Skills
- Microsoft Office
- Telephone Skills
- Live Chat Support
- Remote Teamwork
- Relationship-Building
- Lead Generation
- Active Listening
- Multi-Tasking
- Client management
- Fast Learner
Timeline
Senior Analyst
HCL Technologies
10.2024 - Current
Accounts Administrator
Hotel Stotsenberg
12.2023 - 09.2024
Freelancer (Virtual Assistant)
UPWORK
01.2021 - 01.2022
Makati Highschool
Kabisig Elementary School
Diploma in Institute Communication of Technology (DICT) - Information Technology
One Cainta College