Results-driven account service expert with a strong focus on customer inquiry resolution, client communication, and account management. Proven ability to enhance service quality and operational efficiency through effective CRM software utilization.
Hi, I’m
Noeme Dacoylo
Virtual Assistant
Trinidad, Bohol
Summary
Overview
11
years of professional experience
Work History
IBEX Global
Account Service Expert
10.2019 - 04.2024
Job overview
- Resolved customer inquiries effectively, enhancing overall customer satisfaction and retention.
- Collaborated with cross-functional teams to streamline service processes, improving operational efficiency.
- Managed client accounts with precision, maintaining up-to-date records and ensuring service quality.
- Trained new employees on customer service standards, fostering a knowledgeable and efficient team.
- Utilized CRM software to track customer interactions, optimizing response times and service delivery.
- Identified opportunities for process improvements, contributing to the development of best practices.
- Provided feedback on service issues, aiding in the resolution of customer complaints and concerns.
- Developed strong relationships with clients, ensuring their needs were understood and met.
- Managed a portfolio of accounts, ensuring timely payments and accurate billing information.
Teleperformance Center Ayala
Customer Service Representative
10.2015 - 10.2019
Job overview
- Resolved customer inquiries efficiently, enhancing satisfaction and streamlining service processes.
- Trained new team members on customer service protocols, fostering a culture of excellence.
- Utilized CRM software to manage customer interactions, ensuring accurate and timely follow-ups.
- Collaborated with team members to improve response times, positively impacting customer experience.
Wipro LTD
Business Billing Advisor
07.2014 - 10.2015
Job overview
- Analyzed billing discrepancies and implemented resolutions, improving accuracy and client satisfaction.
- Facilitated client communication regarding billing inquiries, enhancing service responsiveness and trust.
- Developed process improvements for billing operations, leading to increased efficiency and reduced errors.
- Collaborated with cross-functional teams to streamline billing processes, resulting in timely invoice delivery.
Club Ultima
Front Desk Receptionist
10.2013 - 07.2014
Job overview
- Managed front desk operations, ensuring timely check-ins and check-outs for guests.
- Handled multi-line phone systems, efficiently directing calls and providing information to guests.
- Coordinated scheduling for appointments and services, enhancing guest experience and satisfaction.
- Maintained accurate records of guest interactions, contributing to improved service delivery and response times.
Education
Bohol Island State UniversityTagbilaran City, Bohol
Bachelor of Science from Tourism And Hospitality Management
05.2001
University Overview
Skills
Account management
Customer inquiry resolution
CRM utilization
Service quality assurance
Data analysis
Client communication
Team collaboration
Training and development
Relationship building
Timeline
Account Service Expert
IBEX Global
10.2019 - 04.2024
Customer Service Representative
Teleperformance Center Ayala
10.2015 - 10.2019
Business Billing Advisor
Wipro LTD
07.2014 - 10.2015
Front Desk Receptionist
Club Ultima
10.2013 - 07.2014
Bohol Island State University
Bachelor of Science from Tourism And Hospitality Management
05.2001