Noelyn Madura

• Enhanced company reputation by providing exceptional customer service and support.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
• Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.

I have been a Senior Process Executive of Financial accounts at Infosys BPM Limited for 11 months. My work is in the collections of the Early Stage Department or the accounts whose payment is delayed from 30 to 60 days.

• Negotiated payment arrangements with customers, ensuring mutually beneficial outcomes while minimizing financial risk to the company.
• Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
• Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.

I've handled technical support for Comcast Cable boxes. I troubleshoot when the cable box isn't receiving a signal and dispatch a technician to the location if the customer can't troubleshoot or restart it. I've also been handling disputes and claims in PayPal . I specialize in helping companies and entrepreneurs grow their sales and help dozens of clients make sure that their customers receive the right item or product that they order and got Promoted to Fraud and limitation department in PayPal.

• Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Negotiated to collect balance in full.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Evaluated customer data to identify and prevent fraudulent activities.
• Detected fraudulent activities by conducting thorough investigations and analyzing transactional data.
• Streamlined reporting processes for more accurate tracking of key performance indicators related to fraud and risk mitigation efforts.

I helped them deliver an outstanding customer experience by ensuring all customers were happy and satisfied with the service they received.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Collaborated closely with sales teams to provide pre-sales technical support, enhancing the overall customer experience throughout the sales cycle.

I specialize in helping customers get the item or product they want by offering customers a positive, seamless, and safe borrowing experience, helping them to realize their dreams in a financially secure way.

• Boosted brand awareness by implementing targeted marketing strategies and engaging in promotional events.
• Enhanced customer engagement for increased sales through product demonstrations and personalized interactions.
• Designed surveys and interview protocols for primary data collection, ensuring accurate representation of target populations.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Proved successful working within tight deadlines and a fast-paced environment.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Strengthened communication skills through regular interactions with others.
• Worked flexible hours across night, weekend, and holiday shifts.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

As a production operator, my task is to make sure the machines and equipment used in the production line are in good condition. I'm also responsible for feeding raw materials into machines, making minor repairs, replacing parts, and testing finished materials for compliance.

• Used equipment properly to avoid workplace hazards or injuries.
• Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
• Set up and adjusted machines for day-to-day operations.
• Inspected final products for defects and flaws using proper QA procedures.
• Conducted thorough inspections of finished products, ensuring that they met or exceeded all specifications before shipment to customers.

• Supported workplace safety through strict adherence to safety protocols and regular inspections of machinery.
• Made sure that products were produced on time and are of good quality.
• Enhanced product quality by conducting thorough inspections and adhering to strict quality control protocols.
• Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.

• Maintained a clean and organized store environment to improve overall shopping experience for customers.
• Balanced multiple tasks effectively, including assisting customers, stocking shelves, and maintaining cleanliness throughout the store.
• Increased customer satisfaction by providing excellent product knowledge and personalized recommendations.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.