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Noel John Manuel
Metro Manila
Summary
With over 20 years of experience in the banking industry, I am a seasoned leader and expert in shared services operations, overseeing the business and travel services for 15 countries in Asia and the Pacific. As the Senior Vice President, Business and Travel Shared Services Cluster Head and Product Lead at Citi, I manage a team of 300+ people and deliver quality service to internal stakeholders across various functions, such as transportation, mailroom, courier delivery, archiving, travel, and more.
I have a proven track record of leading successful initiatives and projects that enhance operational efficiency, reduce costs, and improve customer satisfaction. For example, I partnered with regional product leads to convert pool cars to pay-per-use, saving 2 million US dollars across APAC. I also led the segregation of 200,000 boxes of physical client records for divestiture and the migration of 8,000 employees to the new headquarters. I have excellent people management skills that motivate and empower my team to achieve excellence and innovation. My strategic mindset aligns with the organization's direction and vision. I am passionate about creating value propositions and driving business development in the shared services domain.
Overview
33
33
years of professional experience
1
1
Certification
2
2
Languages
Work History
Senior Vice President, Business and Travel Shared Services (BTSS) Cluster Head and Product Lead
Citibank ROHQ
Taguig City
01.2018 - 02.2024
- Oversee operations of whole ASEAN countries, Australia, and New Zealand. These services include: Car Transport, Archiving, Mails and Distribution, Manage Print, Travel, Corporate Card, Cafeteria Operations, Fitness Centers, and Vending Machines. Resulting in achieving close to 5M USD annual business saves.
- Managed cluster expenditure by adhering to set budget.
- Trained Country Heads and Country Product Leads on company policy and procedure for similar performance throughout cluster.
- Introduced the ASEAN Mindset culture to all country teams, these are agreed guiding principles to sustain client-centricity and add value in everything we do for stakeholders.
- Standardized services falling under Business Partners including Cafeteria Operations, Invoice Processing, Fitness Center Operations, etc. based on customer needs.
Vice President, Business and Travel Shared Services (BTSS), Philippines Country Head
Citibank NA
Taguig City
01.2004 - 12.2017
- Oversee BTSS Philippines Operations, this includes: Car Transport, Archiving, Mail and Distribution, Manage Print, Travel, Corporate Card, Cafeteria Operations, Fitness Centers, and Vending Machines. Successfully outsourced these operations with 15 third-party vendors in compliance with regulatory requirements, which serviced 9,000 employees.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Worked closely with organizational leadership to guide operational strategy.
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Evaluated company documentation to verify alignment with regulatory requirements.
- Formed strategic partnerships and connected with stakeholders to drive business development.
- Leveraged professional networks and industry knowledge to strengthen stakeholder relationships.
General Services Head
Philippine Bank of Communications
Makati City
01.2000 - 12.2003
- Oversee procurement facilities management, and general services operations that include purchasing branch relocation, archiving, asset disposal, mailroom and messenger services with 40 direct staff and 30+ vendor partners
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Strengthened communication skills through regular interactions with others.
- Delivered services to customer locations within specific timeframes.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated leadership skills in managing projects from concept to completion.
Branch Expansion, Credit Investigation and Appraisal Head
Consumer Savings Bank (currently Philippine Bank Of Communications)
Mandaluyong City
01.1995 - 12.1999
- Successfully identified 18 locations and converted to fully-operational bank branches nationwide.
- Identified issues, analyzed information and provided solutions to problems.
- Provided professional services and support in a dynamic work environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Training and Recruitment Officer
Planters Development Bank (currently ChinaBank Savings)
Makati City
01.1991 - 12.1994
- Develop and facilitate various training programs of the bank e.g. Company Orientation, Values Formation, etc. Interviewed applicants for all branch operation roles.
- Tracked key dates and deadlines and maintained specific personnel lists.
- Followed up with leads to explain application process and answered questions to increase interest.
Education
Bachelor of Arts - Business Management
De La Salle University - College of St. Benilde
Manila, Philippines 04.2001 - 04.1991
Skills
Microsoft Office Proficiency (eg Executive Presentations)
Websites
Certification
Hackett Certified
Availability
March 2024
Accomplishments
- Successfully led and partnered with regional product leads in the conversion of pool cars to pay-per-use and saved 2 million US dollars across Asia and Pacific (APAC)
- Led a team of 300+ people to complete the segregation of 200,000 boxes of physical client records owned by the organization and those to be turned over to the buyers across APAC countries that underwent divestiture
- Guided a team of product leads in the completion of divestiture of in-scope countries across APAC
- Achieved deployment of 500+ multifunction devices across APAC including migration to the new vendor in partnership with a regional technology team and product leads
- Partnered with country heads across APAC, the global product lead, Risk and Control, and sourcing team in migrating to the new travel vendor
- Collaborated with country head and regional product lead in migrating travel manual payment via Corporate Card
- Strategized and completed the selection of Cafeteria Operations and Fitness Centers across APAC through a competitive and comprehensive regional bidding
- Sponsored and served as subject matter expert on the electronic vendor in-voice transmission, eliminating hard copies, and improving payment timeliness to digital countries across APAC
- Awards: Citi Leadership Awardee (New York), Gratitude Gold Awardee, Manager Effectiveness Recognition
Interests
Collector of vinyls
Mountain Bike Aficionado
Timeline
Senior Vice President, Business and Travel Shared Services (BTSS) Cluster Head and Product Lead
Citibank ROHQ
01.2018 - 02.2024
Vice President, Business and Travel Shared Services (BTSS), Philippines Country Head
Citibank NA
01.2004 - 12.2017
Bachelor of Arts - Business Management
De La Salle University - College of St. Benilde
04.2001 - 04.1991
General Services Head
Philippine Bank of Communications
01.2000 - 12.2003
Branch Expansion, Credit Investigation and Appraisal Head
Consumer Savings Bank (currently Philippine Bank Of Communications)
01.1995 - 12.1999
Training and Recruitment Officer
Planters Development Bank (currently ChinaBank Savings)
01.1991 - 12.1994
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